Loan Analyst

We're looking for a Loan Analyst to join our growing team! As Loan Analyst, you'll be an integral part of the Operations team, processing loans and getting them ready for an underwriting decision. You'll work with third parties, borrowers, and mortgage brokers to create a smooth, simple loan process. Your primary focus is delivering exceptional customer service, addressing client concerns, and guiding customers through the mortgage process with professionalism and expertise. You'll work cross-functionally, use critical thinking to work through customer challenges, and help shape a positive loan experience for every stakeholder.

Responsibilities

Analyze loan applications, collect essential documents, and obtain third-party reports; Reach out to customers and third parties by phone, email, and text to obtain documents or essential information, provide proactive status updates, and answer customers' questions about required documents within the expected timeframe; Serve as the primary point of contact for customers throughout the processing and underwriting stages, providing personalized assistance and support; Review and analyze documents against our credit policy to get the loan ready for an underwriting decision; Meet and exceed your daily and monthly quotas for new application reviews while upholding our high quality standards; Identify potential roadblocks or credit policy alignment issues and work with sales and other operations teams to determine the best approach; Work closely with your cross-functional team to meet and exceed weekly and monthly processing and funding goals; Contribute to cross-functional projects or assigned initiatives as needed, such as testing new systems, procedures, or credit policies, acting as a power user, training or mentoring new hires, and data and reporting; Attend team meetings and regularly give feedback

Requirements

1-2 years of successful professional experience as a Loan Analyst or Processor, or 2-3 years of successful professional experience in the mortgage lending industry; Track record as a self-starter with a strong desire to learn and grow your capacity; Strong computer skills, including experience with Microsoft Word, Excel, and Google Suite; Ability to define problems, collect data, establish facts, and draw valid conclusions; Look for ways to apply technology to solve business problems; Outstanding verbal and written skills that let you provide an excellent customer experience to borrowers and business partners; Openness to giving and receiving feedback, comfort speaking up and asking questions, and ability to follow a proven process; Adhere to all company security policies and data handling procedures; Complete mandatory security awareness training within required timeframes; Promptly report any suspected security incidents or suspicious activity to the Security team; Flexibility to work in a dynamic environment of rapid change

Nice to have

Associate's or Bachelor's degree, or equivalent experience, in business or a departmentally related field (preferred)

Benefits

Comprehensive medical, dental, and vision coverage, with 100% employer-paid premiums for employees and their dependents on select plans; Company HSA, FSA, Dependent Care FSA, 401(k), and commuter benefits; Employer-paid life and disability insurance; 11 observed holidays and PTO plan; Up to 12 weeks of paid family leave; Continuing education reimbursement