Manager, Commercial Operations

foodpanda is part of the Delivery Hero Group, the world's pioneering local delivery platform, our mission is to deliver an amazing experience, fast, easy, and to your door. We operate in around 65 countries worldwide. Headquartered in Berlin, Germany. Delivery Hero has been listed on the Frankfurt Stock Exchange since 2017 and is part of the MDAX stock market index.

Responsibilities

Act as the central owner of operational playbooks and draft, document, and maintain Standard Operating Procedures (SOPs) for routine commercial tasks; Assist in the deployment of intelligent tools and automated workflows, training local teams, gathering user feedback, and troubleshooting adoption issues; Serve as project manager for high-stakes operational rollouts, tracking milestones, managing timelines, and coordinating communication between Product, Engineering, Data, and regional commercial teams; Build and maintain dashboards to monitor key operational KPIs, track adoption rates of new tools, audit process compliance, and report insights and bottlenecks to senior leadership; Act as the feedback loop between the 11 local markets and central leadership, gathering on-the-ground insights to help leadership iterate on global standards

Requirements

5-7 years of experience in Commercial Operations, Revenue Operations, Business Operations, or Management Consulting; Strong ability to break down complex, messy workflows into clear, step-by-step SOPs and visual process maps; Highly proficient in Excel/Google Sheets with the ability to synthesize operational data into actionable reports; Excellent written and verbal communication skills, comfortable coordinating with diverse, multicultural teams across different time zones; Proactive execution focus with rigorous attention to detail; Bachelor's degree in Business Administration, Operations, Economics, or a related field

Nice to have

Experience in high-velocity environments such as E-Commerce, Quick Commerce (Q-Commerce), On-Demand Retail, or fast-growing SaaS; Experience with tools like Lucidchart, Miro, or similar; Basic SQL or dashboarding experience with Tableau/Looker