Member Growth Operations Contractor

Virta is seeking a direct-mail operations contractor to provide temporary coverage within Member Growth Operations. This is a hands-on execution role responsible for keeping a high-volume, highly visible acquisition channel accurate, on schedule, and well coordinated across internal teams and external production partners. You will manage established direct-mail workflows from intake through in-home delivery: campaign planning, data and creative readiness, proofing, approvals, vendor handoffs, production tracking, QA, and issue resolution. You will work independently on routine execution while partnering closely with Growth, Creative, Implementation, Analytics, and external vendors.

Responsibilities

Own campaign execution from approved request through mail delivery, including timelines, dependencies, approvals, and status communication; Coordinate high-volume quarterly and ad hoc mail programs across automated and manual production workflows; Partner with print and mailing vendors to confirm specifications, schedules, proofs, counts, postage, and in-home windows; Perform detailed quality assurance across copy, personalization, client-specific requirements, creative assets, URLs and QR codes, audience files, and production proofs; Maintain campaign plans, forecasts, trackers, and documentation so stakeholders have a clear view of scope, timing, risk, and decisions; Identify issues early, recommend practical solutions, and lead coordinated resolution when timelines or quality are at risk; Support knowledge transfer before coverage begins and document work thoroughly for a smooth transition at the end of the engagement

Requirements

3+ years of experience in marketing operations, print production, campaign operations, or a closely related field; Demonstrated ownership of complex, deadline-driven campaigns with multiple stakeholders and external vendors; Exceptional attention to detail and a disciplined approach to quality assurance, documentation, and change control; Ability to read audience requirements, reconcile counts, spot inconsistencies, and translate operational details for nontechnical partners; Strong project management and communication skills, including clear escalation when risks or tradeoffs emerge; Comfort ramping quickly into established systems and processes while using sound judgment with limited day-to-day direction; Successfully designed and implemented repeatable AI-enabled workflows that address team bottlenecks and improve efficiency

Nice to have

Experience with direct-mail platforms or production partners such as PostGrid, Cornerstone, or comparable tools and vendors; Experience with Asana, Notion, Braze, or similar campaign-management and lifecycle-marketing systems; Familiarity with healthcare, benefits, regulated communications, or client-specific eligibility and branding requirements; Experience coordinating audience data, variable-content templates, testing, and print-production proofs