Member of Design Staff

Giga has recently raised a $61M Series A and is working with Fortune 500 customers to deploy real-time AI agents that can understand emotion, resolve issues instantly, and scale across large enterprises. The Staff Product Designer will own experiences across significant surface areas at Giga, driving strategy-level design decisions in partnership with the design organization, technical team members, and customers. Giga is an equal opportunity employer.

Responsibilities

Translate highly complex enterprise needs into experiences that evolve naturally as the product matures, including conversational and agentic interfaces; Serve as the directly responsible designer for experiences across a large product surface area; Lead research with enterprise customers and use insights to drive product strategy; Be an author to help evolve the design system; Set and uphold quality standards collaboratively with design and engineering leaders; Mentor designers (up to ~20% of time), participate in hiring, and help leadership kick off large, novel initiatives; Influence prioritization and present evidence for design decisions

Requirements

Roughly 8+ years of product design experience, including demonstrated success on zero-to-one products across multiple industries; Track record of designing novel interaction experiences that scale across use cases, personas, and customer lifecycles; Strong skills across the product design spectrum, from user research and quantitative product insights to complex UX systems and visual design; Experience mentoring teammates and junior designers in craft, strategy, and execution; Strong collaboration and communication skills to build cross-functional relationships with GTM, engineering, and customers; Ability to capture attention and garner trust from teammates up to leadership levels; A "yes, and" attitude, with optimism and positivity under pressure

Nice to have

Experience designing AI-native products, including models, agents, or generative UX as the product, and designing for non-deterministic systems; Fluency with AI tooling in design workflows, such as prompt-driven design, AI-assisted prototyping, and research synthesis; A technical lean, such as design engineering, high-fidelity prototyping in code, or front-end experience (React or similar); Ability to speak with technical stakeholders in their own language

Benefits

Competitive base + bonus + equity; Catered lunch daily; Dinner stipend; $300/month wellness & commuter benefit (gym, fitness classes, mental health); 401(k) plan; Medical, dental, and vision coverage