Meritain Director, Pharmacy Client Management

We are open to location for qualified candidates. The Director, Pharmacy Client Management leads a team of account executives, driving strategic and operational excellence to ensure client satisfaction, retention, and growth. This role partners closely with senior client leadership and cross-functional teams to deliver consultative solutions, resolve issues, and advance the adoption of Meritain Pharmacy Solutions’ products and services. In addition to a base salary, this role is also eligible for Sales Incentive Commissions.

Responsibilities

Provide strategic direction and operational oversight to the account executive team; Coach, mentor, and develop team members to achieve high performance and professional growth; Assign and manage account executive portfolios to align with strategic goals and support client retention; Model leadership expectations and foster a collaborative, high-trust team culture; Build and maintain consultative partnerships with senior client stakeholders; Serve as the primary escalation point for client issues, ensuring timely and effective resolution; Facilitate strategic discussions with clients to review service performance, identify growth opportunities, and execute retention strategies; Gather and act on routine feedback from client contacts to continuously improve service delivery; Develop and implement standard operating procedures and reporting requirements for consistent, high-quality client service; Establish processes and tracking methodologies to monitor contract performance and prevent recurring issues; Collaborate with cross-functional partners to drive process improvements and ensure strategic alignment across the enterprise; Lead contract negotiations and pricing for new business and renewals; Participate in request for proposal (RFP) processes and provide account leadership during project implementations; Support the development and execution of consultant engagement strategies to expand market presence; Manage budgets, revenue goals, staffing, and resource allocation to meet organizational objectives; Oversee employee relations, including conflict resolution and performance management; Attend face-to-face meetings with customers as needed to support team and client engagement; Perform additional responsibilities as assigned to support organizational success

Requirements

Bachelor’s degree or equivalent work experience; Minimum 6 years of client services experience in healthcare or pharmacy benefit management, preferably with self-funded health plans; Minimum 4 years of leadership or people management experience; Deep understanding of the pharmacy benefit management (PBM) industry, with expertise in areas such as pharmacy trends and plan benefits; Exceptional interpersonal skills, with the ability to facilitate meetings, resolve conflicts, build consensus, and influence stakeholders at all levels; Strong organizational and prioritization skills, able to manage multiple complex projects under pressure and tight deadlines; Proven ability to create a compelling vision, inspire action, and deliver team results; Demonstrated success in strategic planning, client retention, and product adoption; Analytical skills to develop solutions for complex client challenges; Experience working effectively in a matrixed team environment and leading cross-departmental initiatives; Track record of identifying improvement opportunities and leading process change; Ability to travel up to 30% of the time; Flexibility to work outside standard business hours as needed

Nice to have

Experience in PBM client management or sales leadership

Benefits

Sales incentive commissions; Medical, dental, and vision coverage; Paid time off; Retirement savings options; Wellness programs; Other resources based on eligibility