Mgr, Product Support

At Lam, you'll be part of a growing Product Support Engineering team based in Fremont, working with the Product group, Engineering groups, and Field Engineering teams, supporting a wide range of robotics products and platform types to our end user customers globally. Oversee the technical support of company customers by field engineers, technicians, and support specialists, who are diagnosing, troubleshooting, and repairing one or more of the following: complex electro/mechanical equipment, sophisticated computer systems, software systems/applications, or networking and wireless networking systems.

Responsibilities

Oversee the technical support of company customers by field engineers, technicians, and support specialists, who are diagnosing, troubleshooting, and repairing one or more of the following: complex electro/mechanical equipment, sophisticated computer systems, software systems/applications, or networking and wireless networking systems; Supervise engineers that respond to situations where standard procedures have failed to isolate or fix problems in non-functioning equipment systems or software; Establish and maintain lines of communication with design engineering and software development on design, reliability, and maintenance issues; Ensure that engineers are current with the latest upgrades and/or new releases; May be involved in customer installation and training programs; Select, develop, and evaluate personnel to ensure the efficient operation of the team; Direct and supervise the day-to-day work of your direct reports; Responsible for the annual Performance Management & Development exercise of your direct reports; Develop and mentor high-potential personnel to continuously build a stronger team as well as provide opportunities for qualified internal personnel

Requirements

Bachelor's degree or equivalent with 4-6 years relevant experience in the semiconductor industry; at least the last 2 years in a people management capacity; Excellent written/verbal communication; Fluent in English; Strong presentation skills; Teamwork skills; Capable of structured problem solving (preferably using 8D methodology); Ability to establish successful relationships in a multicultural environment with external and internal customers; Service orientated; Ability to work in a matrix environment; Willing to travel both domestically and internationally as required; Role is onsite flex