Night Auditor

Pyramid Global Hospitality is seeking a Night Auditor to join the Front Desk team at Hammock Beach Golf Resort & Spa. The role serves the key overnight hours, typically from 11pm to 7am, and focuses on guest check-in, registration, guest service, and night audit procedures.

Responsibilities

Help guests discover their Wanderlust experience; Provide exceptional customer service by being engaging and taking sincere interest; Check guests in, ensuring proper credit is received, special requests are noted and fulfilled, and accurate information is established; Help to resolve problems and WOW guests through recovery when things aren't quite right; Promote and sell special hotel programs; Interact with hotel/resort staff in a professional manner, assisting other departments with necessary information; Be knowledgeable of all emergency procedures and policies; Maintain house bank; Generate, print and distribute daily and weekly reports; Ensure the Night Audit procedures are followed with great attention to detail; Communicate all pertinent information to manager on duty; Follow set procedures on posting, charges, cashing checks, safe deposits, and refunds; Assist other departments as needed

Requirements

Must have the ability to work the overnight hours; A high attention to detail; High school diploma or equivalent; A strong desire to make an impact on other people; An outgoing and engaging personality; Computer skills; Excellent verbal and written communication skills; Ability to work in a fast-paced setting; Ability to stand for the duration of the shift; Must be available to work various shifts including weekends and holidays