OB - FTE - Senior Specialist, Onboarding - P4 - Colombia

We are seeking a Senior Specialist to serve as a senior individual contributor within LATAM onboarding operations, independently owning complex employee and customer work through completion. This role combines deep regional HR expertise with broad operational ownership: translating employment requirements into clear actions, anticipating downstream risks, resolving cross-functional challenges, and building scalable practices that improve the experience for enterprise clients and supported employees. The ideal candidate brings structure to ambiguity, applies technical fluency in HRIS workflows, integrations, and data, uses customer feedback and metrics to improve results, and influences outcomes without formal authority. This is a hybrid role based in Medellín, Colombia, and only candidates who currently reside in Medellín will be considered.

Responsibilities

Independently own the most complex onboarding, offboarding, and ongoing HR operational work for enterprise clients and supported employees across multiple LATAM jurisdictions, from intake through complete resolution; Anticipate customer and employee needs, follow-up questions, downstream effects, compliance risks, and dependencies; translate complexity into clear guidance, realistic timelines, and decisive next steps; Serve as a regional subject-matter expert on employment and labor regulations, collective agreements, and operational practices; Partner with Payroll, Legal, Benefits, Immigration, Product, Support, Client Services, and external providers; Lead cross-functional operational initiatives from problem definition through implementation, adoption, and follow-up; Define KPIs and reporting logic, assess data quality, and use dashboards or queries with customer feedback to measure cycle time, SLA attainment, reopens, errors, and satisfaction; Build and maintain SOPs, controls, playbooks, knowledge resources, and training; Lead HRIS workflow, integration, and automation improvements from requirements through UAT, migration controls, release readiness, and sustained adoption; Act as a senior escalation point for sensitive, ambiguous, or nonstandard matters and coach peers without direct people-management responsibility

Requirements

Strong technical or analytical degree (ideally Engineering, Mathematics, Economics, or related) or equivalent practical experience; Proven experience defining requirements for HRIS workflows and integrations, including data mapping, UAT, migration controls, release readiness, and post-launch stabilization; Advanced data fluency, including defining KPIs and reporting logic, assessing data quality, and using dashboards or queries; At least six years of progressively responsible HR or HR Operations experience, including substantial international or multi-country employee-lifecycle work in fast-paced, high-volume environments; Demonstrated expertise managing complex onboarding and offboarding processes across multiple client environments; Strong knowledge of and hands-on experience applying employment and labor laws and HR regulations across multiple LATAM countries (experience supporting Colombia and additional LATAM markets strongly valued); Track record of independently owning complex or sensitive HR matters and influencing stakeholders without formal authority; Proven success leading cross-functional initiatives and translating legal, policy, customer, or operational requirements into scalable processes; Strong analytical and structured problem-solving skills using operational data and customer feedback; Excellent written and verbal communication, proactive stakeholder management, and empathetic customer orientation; Experience creating SOPs, controls, enablement, or training, and coaching peers; Experience with HRIS, ticketing, case-management, Google Workspace, and Microsoft Office tools; Professional proficiency in English (required); Portuguese language skills (valued); Current residence in Medellín, Colombia, and availability to work in a hybrid model (required)

Nice to have

Knowledge of Canadian employment law and HR practices; Experience in an Employer of Record, global employment, HR outsourcing, or high-growth technology environment; A relevant HR or employment-law certification

Benefits

Flexible Time Off; Parental Leave; Health and Dental Insurance (where applicable); Retirement Savings + Employee Incentive Plan