Operations Associate - PT

We are looking for an Operations Associate to join our Store team. Reporting to: Operations Leader. Harry Rosen, Eaton Centre, Toronto, Ontario.

Responsibilities

Accurately control and process client transactions through the POS system with efficiency; Collect new client contact information and update/maintain existing client information and files; Support all service desk activities and ensure the desk is clean, organized and well stocked; Provide basic client resolution services, addressing concerns and inquiries in a timely manner and when appropriate, escalating issues; Manage daily cash handling functions (open/close registers, prepare sales envelopes and bank deposits); Identify, report and troubleshoot common errors/discrepancies; Support with picking E-Commerce and IST orders, achieving targeted unit per hour pick rates; Assist with BOPIS operations activities; Support logistics function with on-the-floor activities (markdowns, re-ticketing, re-tagging, etc.); Maintain the store in a neat and organized manner, ensuring all merchandise reflects standards; Monitor return items and re-stock, support with maintenance of overall stock levels; Assist visual team with seasonal merchandise changes, displays, and setting up of special events, as required; Assist with season inventory preparations and counts; When required, support clients on the sales floor by assisting with basic inquiries; Support with daily tasks and ad-hoc projects; Adhere to all Harry Rosen philosophies, processes and standards; Deliver consistent and exceptional service through standards; Provide cross-functional team support; Demonstrate Core Values

Requirements

A minimum of 2 years of retail experience, preferably in a luxury environment, in a customer-facing role; Experience with shipping, receiving, merchandising, order fulfillment and inventory management in a retail environment; A strong service orientation; Demonstrated interest in technology and how to use tech innovations to support the retail Customer Service function; The ability to work effectively as part of a team; Strong multi-tasking skills and the ability to calmly and efficiently manage, acknowledge and assist a long line of customers waiting for service; Strong communication skills

Nice to have

Experience in a client-facing role at the service desk, providing exceptional customer service

Benefits

Competitive pay program; Opportunities to additionally earn monthly and annual Team bonuses; Best in industry discounts and special purchase opportunities; A comprehensive flexible benefits package; Pension and Group RRSP Programs that grow with you; A modern, digitally advanced workplace; A coach committed to supporting the achievement of your personal career goals; A culture that is rich and diverse fostered through an internal Diversity Equity and Inclusion Council; An employer that values internal growth and promotion and is committed to succession planning for your future