Operations Manager - United Heritage Hall

The Manager Operations will oversee operations and perform management functions at venues and events throughout the region. The Manager Operations will be responsible for day-to-day operations; marketing shows, working with the General Manager to ensure all event needs are met, and working with the production team to advance the shows at their assigned venue ensuring the artist contract is properly fulfilled within the show budget. This position will work closely with staff to provide a high-level customer service to ensure a friendly, safe environment at all events, and work with operations team on developing policies and procedures, assist with planning and cost estimates. Additionally, the Manager Operations will handle daily administration, oversee equipment and supplies inventory, and provide input on venue improvements.

Responsibilities

Project manage shows, staying in constant contact with client or tour managers to ensure all show needs are met, addressed and resolved; Review artist contracts related to production, merchandise, ticketing, and rider requirements; Work closely with operations team on developing policies and procedures, assisting in operations planning and cost estimates, and overseeing staff for assigned venues and projects; Ensure a high level of customer service and oversee day of show operations at venue; Manage backstage area ensuring artist hospitality needs are met, including preparing greenrooms and serving as a resource to artists and their crew; Handle day-to-day office administrative work including staff schedules, timekeeping, hiring, supervising and monitoring staff performance; Train staff to create a friendly, safe environment at all events; Ensure events have adequate equipment and supplies, procure items at competitive prices, negotiate vendor contracts and maintain vendor relationships; Engage in venue improvements and capital projects, including obtaining bids, developing ROI analyses, and overseeing projects to completion; Ensure venue readiness for opening and report maintenance/supply needs to GM; Handle day of show settlement, prepare invoices and handle payroll discrepancies

Requirements

BA/BS Degree (4-year) in Business Management or related field; 4-6 years of related work experience; Previous experience managing private and concert events; Experience in venue and events operation, tours, including artist communication and settlements; Computer savvy and proficient in MS Word, Excel, Outlook; Strong written and verbal communication skills; Previous management experience and strong leadership skills; Strong organizational/project management skills with the ability to multitask and prioritize workload; Ability to work flexible schedule including nights, weekends, and holidays

Nice to have

Music industry and live music experience

Benefits

Medical, dental and vision insurance; Paid holidays, vacation and sick time; Company paid basic life insurance; Voluntary life insurance; Parental leave; 401k Plan with current employer match of 3%; Flexible spending and health savings account options; Wellness offerings; Eligible for bonus under the current bonus plan