Paint Specialist

Responsible for building and maintaining relationships with PBE customers to ensure consistent and profitable sales growth. Responsible for color formula lookup and mixing of custom OEM colors. Provide technical assistance and use PBE sales tools to provide customers, both retail and professional, with the highest level of service. Work with Store Manager to set and accomplish PBE sales goals. Bilingual candidates encouraged to apply.

Responsibilities

Building and maintaining relationships with PBE customers to ensure consistent and profitable sales growth; Color formula lookup and mixing of custom OEM colors; Providing technical assistance and using PBE sales tools to provide customers, both retail and professional, with the highest level of service; Working with Store Manager to set and accomplish PBE sales goals; Offering color matching expertise and paint product selection advice; Identifying OEM paint codes, entering formulas on the formula retrieval computer and mixing and tinting paint according to paint manufacturer specifications; Utilizing color matching tools (ColorNet, Paint Manager, variant decks, spectrophotometers, etc.); Maintaining the mixing room, scale(s), mixing machine(s) and paint counter; Managing PBE inventory including checking in and putting up stock, completing monthly cycle counts, and working with the Store Manager to add new products and remove dead inventory; Implementing a weekly call schedule and call summary to be reviewed by the Store Manager and submitted monthly to the District Manager; Working with Installer Service Specialist to coordinate and route Delivery Specialists; Following and promoting all company customer service programs; Working with PBE customers to gather proper information in the case of a labor claim or PBE warranty; Assisting and training other store Team Members in PBE sales and technical questions; Maintaining close relationship with all PBE Contracted Customers and reporting to Store Manager, TSM, and RFSM/PBE SR when needed; Keeping up with PBE industry news, processes, and products including EPA & OSHA regulations; Promoting current PBE sales tools to customers; Working with SM to ensure correct pricing loaded for the market; Promptly greeting walk-in customers and assisting them in merchandise selection; Completing required FastTrack training modules; Accepting cash/checks and processing credit card transactions; Accepting returned merchandise for credit; Handling customer complaints; Assisting with daily image maker and planogram updates; Performing clerical work; Working with Territory Sales Managers to provide superior service

Requirements

Strong communication skills both verbal and written; Ability to quickly match alphanumeric sequences; Ability to provide outstanding, friendly, and professional customer service; Must be able to multitask, handling customers on the phone and in the store at the same time

Nice to have

Automotive paint and body knowledge or experience; Technical schooling; Fluency in multiple languages (Spanish is highly desired); Bilingual candidates encouraged to apply

Benefits

Competitive Wages & Paid Time Off; Stock Purchase Plan & 401k with Employer Contributions Starting Day One; Medical, Dental, & Vision Insurance with Optional Flexible Spending Account (FSA); Team Member Health/Wellbeing Programs; Tuition Educational Assistance Programs; Opportunities for Career Growth; Additional compensation may include annual or quarterly performance and premiums