Partner Service Agent

Partner Service Agent role at foodpanda (part of the Delivery Hero Group) in Dhaka. The role involves handling inbound and outbound chats and calls, solving customer issues, managing live chat with a typing speed of 30-50 words per minute, and following the order processing system from the back end. The position requires willingness to work 6 days and 6 hours per day in different shifts.

Responsibilities

Attending inbound and outbound chats/calls and solving customer issues; Managing live chat; Following the order processing system from the back end; Following timelines when assigned tasks

Requirements

Successfully completed HSC/A levels; Good typing skills; Typing speed of 30-50 words per minute; Strong communication skills; Problem-solving skills; Ability to follow assigned timelines; Dynamic, a doer who adapts constantly to changes