Partner Success Manager (m/f/d)

We are currently looking for a Partner Success Manager (m/f/d) to join our team. Pliant is a modular B2B payments platform combining commercial card issuing, payment accounts, FX and spend management for businesses and AI agents.

Responsibilities

Own the success of a portfolio of strategic partners as their primary point of contact; Drive partner performance through structured QBRs, regular strategic check-ins, and data-driven KPI frameworks; Develop a thorough understanding of each partner's business model, goals, challenges and expectations; Identify and pursue upsell and expansion opportunities within the partner portfolio; Make high-impact decisions in partnership with counterparts, involving Product, Legal, Compliance and Tech; Build institutional knowledge across partner accounts and scale what works across the portfolio; Champion partners internally to influence roadmap priorities, process improvements, and go-to-market decisions

Requirements

3+ years of experience in Partner Success, Account Management, or Strategic Partnerships; ideally within fintech or a similarly complex B2B ecosystem; A proven track record of managing senior stakeholder relationships, including C-level, across diverse partner business models; Deep familiarity with partnership and embedded finance ecosystems; Exceptional communication and relationship-building skills; A strategic mindset paired with operational discipline; Fluency in English and German; Based in Berlin or Munich, comfortable with a hybrid working model

Nice to have

Additional European language

Benefits

Growing team with big responsibilities; Attractive remuneration; Choice of preferred OS, Windows or Mac; Flat hierarchy and transparent communication; Opportunity to develop talent in a dynamic team with ambitious goals; Flexibility and possibility to work remotely; Monthly mobility benefit; Wellhub Membership; Pliant Card with monthly credit to explore the product and enjoy food with colleagues