Parts Counterperson - Clearwater Toyota

The Parts Counterperson provides exceptional service at the parts counter, assisting customers with inquiries, processing orders, and ensuring the seamless flow of parts to our service technicians. Your role will involve maintaining optimal inventory levels, collaborating with vendors, and staying informed about the latest automotive advancements. Schedule: Full time, 5 days a week / 2 days off, weekend availability required.

Responsibilities

Provide outstanding customer service by assisting customers at the parts counter, addressing inquiries, and offering expert advice on parts selection; Handle phone inquiries and provide information on parts availability, pricing, and compatibility; Efficiently and accurately process parts orders, ensuring timely delivery to customers and service technicians; Collaborate with vendors and maintain accurate records of incoming and outgoing parts shipments; Monitor and maintain adequate levels of inventory to meet customer demand; Conduct regular stock checks, reconcile discrepancies, and update inventory records in the dealership's system; Utilize technical knowledge to assist customers and service technicians in identifying the correct parts for repairs and maintenance; Stay informed about new products and advancements in automotive parts to provide up-to-date information; Handle cash and process payments accurately, providing customers with receipts for transactions; Collaborate with the service and sales departments to ensure seamless communication and coordination of parts orders; Pick up and deliver parts; Verify invoices match purchase orders for each pick-up; Check payments received with invoices for each delivery; Keep an accurate log of daily deliveries and pick-ups and collect signatures on each delivery entry; Unload deliveries and turn in paperwork and undelivered parts; Handle basic maintenance of the delivery truck; Advise parts manager if delivery trucks need major repairs and maintenance; Assist service department with attendant responsibilities (managing the drop-off and pick-up of customers' cars); Help with stocking and posting orders when they arrive; Follow all company safety policies and procedures and immediately report any accidents to a manager or supervisor

Requirements

1+ years of experience in automotive dealership parts department; Strong customer service skills with the ability to build rapport and provide excellent assistance; Knowledge of automotive parts and their applications; Familiarity with inventory management systems and basic computer skills; Detail-oriented with excellent organizational and multitasking abilities; Must be authorized to work in the USA; Must be willing to undergo pre-employment compliance requirements: Drug testing, background check, MVR

Nice to have

Previous Toyota experience

Benefits

Medical, dental, vision insurance; 401k plan with company match; Paid Time Off accrual; Closed for Thanksgiving day and Christmas day; Employee discounts on purchasing and leasing cars; Opportunities for career advancement within a Fortune 500 company