Patient Access Schedule Agent, Partially Remote, M-F 9:30AM-6:00PM

The role of the Patient Access Scheduling Agent is the front door for patients to secure access to the right care, at the right time, with the right provider. The Patient Access Scheduling agent performs a variety of complex scheduling activities that ensures patients get access to the care they need by providing exceptional patient service.

Responsibilities

Handles incoming phone calls from patients, families and referring providers to schedule patient appointments; Makes outbound phone calls to patients to schedule appointments with specialists and subspecialists; Secures patient demographics, insurance information and account guarantor as part of the scheduling process, processes updates and corrections, and collects patient liabilities as appropriate; Secures medical records from outside health care organizations based on appointment visit type; Schedules in-office procedures, including scheduling the appointment and the procedure room

Requirements

High school diploma; English speaking, reading and writing skills; Strong intrapersonal and communication skills

Nice to have

Associate's degree in business or healthcare-related field; Previous scheduling and/or phone customer service experience; Previous experience in a health care organization; Bilingual speaking, reading, and writing skills

Benefits

Possible signing bonus (eligibility confirmed during the interview process)