People Operations Analyst

The People Operations Analyst is a core member of the People Operations & Systems team responsible for delivering day-to-day HR operational support across the employee lifecycle. This role focuses on Tier 2 People Operations support through a ticketing system, accurate HR data maintenance, benefits support, and partnership with U.S.-based stakeholders. The role will primarily support U.S. employees and managers while also supporting international employee populations as needed. The role also serves as a key operational partner for immigration and work authorization compliance, including the immigration inbox, Form I-9 compliance, and sponsored visa tracking. The position requires regular overlap with U.S. business hours. This role is employed through RemoFirst, Porch Group's Employer of Record partner in Colombia, while day-to-day work is led by Porch Group.

Responsibilities

Process employee lifecycle transactions, including onboarding, offboarding, job changes, transfers, and leave events; Maintain complete and accurate employee records and perform regular audits to support data integrity; Generate recurring and ad hoc People Operations reports; Serve as the first point of contact for employee and manager inquiries submitted through ServiceDesk or a similar ticketing system; Respond to and resolve People Operations tickets in a timely, professional, and customer-focused manner; Research questions using available policies, SOPs, government resources, system history, and other reliable resources before escalating; Triage issues and escalate complex or sensitive matters to the appropriate People team partners; Monitor ticket queues during U.S. business hours; Provide operational and policy support primarily to U.S. employees and managers, while also supporting international employee populations as needed; Partner with U.S.-based and international teams to resolve cross-border support needs; Support benefits enrollment and respond to employee benefits inquiries; Ensure day-to-day People Operations activities comply with applicable labor laws, statutory requirements, and company policies; Manage the People Team immigration inbox; Support Form I-9 processing, document review, corrections, record maintenance, and audit preparation; Track and reverify employee Form I-9s, including work authorization expiration dates; Track and manage H-1B and other company-sponsored visa types, including key dates, extensions, amendments, status changes, and required documentation; Work closely with managers, employees, and external immigration attorneys to coordinate case requirements; Maintain accurate immigration records and trackers in HR systems and report on upcoming expirations and open cases; Identify opportunities to improve People Operations processes, service delivery, and system usage; Create, maintain, and update standard operating procedures (SOPs), knowledge-base articles, and process documentation; Support testing and implementation of HR system enhancements and process changes, including user acceptance testing where applicable

Requirements

Bachelor's or master's degree in a related field, or four years of equivalent work experience; At least two to four years of experience in People Operations, HR Shared Services, or HR Support; Experience using a ticketing system such as ServiceDesk and responding to Tier 2 HR/People Operations inquiries; Proven experience working with U.S.-based business teams; Working knowledge of U.S. employment practices and federal compliance standards relevant to People Operations, including familiarity with Form I-9 and employment eligibility verification requirements; Ability to research unfamiliar questions, identify missing information, use available resources, and determine an appropriate solution or escalation path; Excellent written and verbal communication skills in English; Ability and willingness to work hours that provide meaningful overlap with U.S. business hours; Strong attention to detail and ability to identify inconsistencies or data issues; Ability to protect confidential information and manage sensitive employee data responsibly; Strong working knowledge of People Operations processes and HR shared-services environments; Experience with ticket-based intake, triage, and resolution of Tier 2 requests; Proficiency with spreadsheets and data-validation techniques; Workspace: a quiet space to work, with an internet connection of at least 30 Mbps download | 10 Mbps upload

Nice to have

Professional fluency in Spanish; Workday experience, including HRIS transactions, reporting, and audits; Advanced Excel or Google Sheets skills; Experience partnering with payroll and benefits vendors; Experience managing employment-based visa programs (such as H-1B), tracking case timelines, and working with immigration attorneys; Hands-on experience with Form I-9 processing, reverification, corrections, electronic workflows, or audit support; Exposure to compliance-related topics, audits, data governance, or multi-state U.S. employee support; Experience supporting international employees or global teams