Personal Care Specialist (Full Time)

RISE Personal Care Specialists engage in one-on-one interactions with patients and/or customers from the time they enter the retail area until they check out and exit the store. Our ideal Personal Care Specialist candidate should be friendly and upbeat, much like a barista in your favorite coffee shop. Our incredible Personal Care Specialists are Green Thumb's secret to success—they connect each unique patient and/or customer with just the right product and method of consumption for their needs. The Personal Care Specialist is a master of our menu and knows exactly how to help anyone who walks through the dispensary's doors.

Responsibilities

Engage with and assist patients and/or customers in a customer-facing, intimate retail environment; Play an active part in patients' and/or customers' education on products, methods of consumption, and safety; Recommend a safe and effective regimen suited to each patient and/or customer's needs; Stay up to date on product knowledge; Promote a positive, communicative, patient and/or customer-oriented work environment; Assist in verifying order deliveries for accuracy; Provide support to the management team to ensure store operations run smoothly and in compliance with rules and regulations; Ensure local and state cannabis regulations are properly enforced and upheld; Ensure sales floor is properly stocked and store presence is well maintained and compliant; Maintain hard copy files as required; Follow security measures and safety compliance procedures; Complete duties at assigned workstations during scheduled shifts, including Front of House (Check In, Sales Floor, POS, Curbside, Roll Thru), Back of House (Fulfillment, Receiving, Replenishment, Inventory Counts), and Maintenance (cleanliness, safety, and presentation standards); Other duties as assigned

Requirements

At least one year of customer service experience; Preference for specialty, customer-facing retail experience; Ability to work varying shifts including mornings, days, nights, and weekends; Reliable, responsible, and dependable attendance; Must be 21 years or older; Must pass all required background checks including state-specific cannabis employment requirements; Possess valid driver's license or state ID; Must be and remain compliant with all legal or company regulations for working in the cannabis industry; Prior cannabis experience not required; Ability to perform tasks for prolonged periods (up to the duration of a scheduled shift); Ability to move about the dispensary and remain stationary when required; Ability to converse and communicate with individuals and groups; Ability to operate POS system, computer, and office productivity software; Ability to move inventory and materials weighing up to 30 pounds independently; Ability to work outdoors in varying and sometimes adverse weather conditions; Exposure to cannabis and/or allergens may be present

Nice to have

Specialty, customer-facing retail experience; Previous knowledge of cannabis, cannabinoids, and the endocannabinoid system; Previous experience with POS systems

Benefits

Discretionary annual incentive program based on organization and individual performance