Principal Product Manager, Agents

Responsibilities

Set direction and make the calls on what ships, in what order, and what gets cut; Take ambiguous problems and resolve product, system behavior, and interaction model together; Build prototypes and working examples that make an abstract idea arguable; Work directly with RevOps and marketing ops leaders in their environments; Drive design partner interactions to iterate the product; Define the correct behavior for the agents on the product; Build golden sets and help write meaningful evals; Read traces to build intuition for how the agent behaves on live work; Characterize failures as prompt, tool, context, or product problems; Design permissions and approvals defining what the agent does on its own and what it must ask about; Design recovery paths for failed tool calls, wrong data, and uncertain agents; Design the audit trail so a RevOps leader can prove what the agent did and why; Navigate operating alongside Salesforce and other data systems

Requirements

7-8+ years in product management, owning products end to end; At least one agentic product taken to launch and run in production; Experience writing evals, building eval suites, setting pass criteria, and debugging failures by reading traces; Depth to reason about tool calls, context, retrieval, latency, and cost as product decisions and hold own with senior engineers; Real UX judgment with interface opinions that can be shown and defended; Comfort working without scaffolding (no eval harness, research cadence, or instrumentation provided); Genuine curiosity about B2B go-to-market operations

Nice to have

Taking a 0→1 product from concept to revenue in B2B SaaS; Experience with the Salesforce ecosystem or any system of record where governance and permissions are non-negotiable