Product Design Director - Patient (x/f/m)

Doctolib is a mission-driven healthcare technology company, founded in Paris in 2013. The Product Design Director, Patient will own the design vision and quality bar for Doctolib's patient experience, reporting to the VP Design, and help define the next generation of patient experience, from appointment booking towards an AI-powered Health Companion that supports patients before, during and after care.

Responsibilities

Define and drive the design vision for the Patient stream; Bridge improvements to the core access-to-care experience with new reasons for patients to return beyond booking; Raise the quality bar for product design, interaction design and content across the patient experience; Stay close to the product and craft to make high-quality design decisions; Shape AI-native experiences including recommendations, conversational interfaces and next-best actions; Establish design principles for transparency, explainability, uncertainty, user control and safe escalation in healthcare; Lead, coach and develop the Patient design team (currently six Senior Product Designers and one Senior Content Designer); Build a high-performing design organisation, including hiring, coaching, talent development and second-line leadership; Create effective ways of working across Design, Product, Engineering, Medical, Data and Business; Help scale a coherent experience across countries, languages and healthcare contexts; Connect design decisions to user behaviour, product outcomes and business impact

Requirements

10+ years in product design, including 3+ years in people leadership; Experience in a consumer product organisation, ideally one used by millions of people; Track record of designing and scaling products across multiple markets, with understanding of localisation and cultural differences; Experience managing at least five Product Designers, ideally in a larger organisation including senior individual contributors and managers; Strong product design craft and creative judgement; Experience connecting design choices to measurable outcomes such as adoption, conversion, engagement, retention, satisfaction or user behaviour; Strong and practical understanding of AI-native product experiences; Experience designing with uncertainty, recommendations, personalisation or conversational interfaces (highly relevant); Ability to operate across complex products and stakeholders while maintaining clarity and momentum; Concise and compelling communication style, with the ability to align senior stakeholders and inspire teams; Fluency in English; Working style aligned with the Doctolib Playbook: User First, Medical Expertise, Forefront of Innovation, Bold, Drive, Passion, Humility

Nice to have

Experience in healthcare or another regulated, trust-sensitive environment; Respect for domain expertise and ability to design responsibly in high-stakes contexts; Fluency in French or German