Product Guide - Seasonal

You are the face of the brand on the retail floor, delivering an unforgettable experience to our guests. You are the inspiration behind our brand's evolution, as we continue to commit to bold objectives both in stores and in our communities. You are product-obsessed and seek any chance to get outside to experiment and learn firsthand how our product performs. You prioritize your connection with nature and celebrate others doing the same. You authentically share product knowledge with guests and recommend products based on their interests and needs.

Responsibilities

Deliver a best-in-class brand experience to guests by sharing technical product knowledge and supporting with problem solving; Build a strong understanding of products and weave this information into guest interactions authentically; Champion Arc'teryx as a brand ambassador in-store and in the community; Develop personal passions in and out of the store with team support; Support in elevating the guest experience by working with store leadership on projects and brand initiatives; Provide feedback on merchandising and in-store experience to help drive sales; Maintain an open, collaborative relationship with the team and store leadership; Support and participate in store tasks as assigned by leadership; Answer store phones, respond to voicemails and store emails, and on occasion respond on Epicenter social media channels; Use the Point-of-Sale system to process guest transactions, including warranties, Used Gear trade-ins, purchases, and returns; Receive and unpack inventory boxes as required (boxes can weigh 5-30 lbs); Complete deliverables on the Product Guide Role and Responsibilities document; Perform other projects, duties, and assignments as required or requested under the direction of Store Leads, Store Manager and Assistant Manager

Requirements

Passionate about delivering exceptional customer service; Loves to have fun at work and holds self accountable; Self-motivated and enjoys problem solving; Highly flexible and adaptable when faced with ambiguity; Effectively balances autonomy and collaboration; Inspires breakthrough thinking and continuous improvement; Seeks the best solutions with an unwavering commitment to do what is right; Passion for getting outside and living it; Available to work Black Friday until the end of the holiday season; Part-time employees must provide availability for at least two of three weekend days (Friday, Saturday, Sunday) and one opening and one closing weekday shift with a minimum six-hour window

Benefits

Professional development opportunities; Arc'teryx Academies (outdoor skill-building events); Employee Belonging Councils; Employee discounts and Pro Deals; Wellness time; Live it, Learn It Days (dedicated paid days to get outside and explore); 24/7 Employee Assistance Program (EAP); Extended health, dental, and vision coverage including mental health support, fertility benefits, and gender-affirming care (full time employees); RRSP matching, eligibility for Arc'teryx Annual Incentive Plan, and access to Employee Stock Purchase program where applicable (full time employees); Parental leave top-up and nesting period for new parents (full time employees); Eligible for a store-performance-based bonus plan