Product Guide - Seasonal

You are the face of the brand on the retail floor, delivering an unforgettable experience to our guests. You are the inspiration behind our brand's evolution, as we continue to commit to bold objectives both in stores and in our communities. You are product-obsessed and seek any chance to get outside to experiment and learn firsthand how our product performs.

Responsibilities

Deliver a best-in-class brand experience to guests through sharing technical product knowledge and supporting with problem solving; Build a strong understanding of products and weave this information into guest interactions authentically; Champion Arc'teryx as a brand ambassador in-store and in the community; Develop your passions in and out of the store with team support; Support in elevating the guest experience by working with store leadership on projects and brand initiatives; Provide feedback on merchandising and in-store experience to help drive sales; Maintain an open, collaborative relationship with your team and store leadership; Support with and participate in store tasks as assigned by leadership; Answer store phones, respond to voicemails and store emails, and occasionally respond on Epicenter social media channels; Use the Point-of-Sale system to process guest transactions, including warranties, Used Gear trade-ins, purchases, and returns; Receive and unpack inventory boxes as required

Requirements

Passionate about delivering exceptional customer service; Self-motivated and enjoys problem solving; Highly flexible and adaptable when faced with ambiguity; Effectively balances autonomy and collaboration; Inspires breakthrough thinking and continuous improvement; Holds self accountable to what is required; Part-time employees (up to 25 hours per week) must provide open availability for at least two of three weekend days (Friday, Saturday, Sunday); Also available for one opening and one closing shift during the week with a minimum six-hour availability window; Available to work Black Friday and from the second week of December until the end of the holiday season; Able to receive and unpack boxes (boxes can weigh 5 - 30 lbs)

Nice to have

Passion for getting outside and living the outdoor lifestyle; Product-obsessed with interest in how gear performs; Connection with nature; Authentically shares product knowledge with guests; Develops own passions in and out of the store

Benefits

Professional development opportunities; Arc'teryx Academies (outdoor skill-building events); Employee Belonging Councils; Employee discounts and Pro Deals; Paid time off; 'Live it, Learn It' paid days to get outside and explore; 24/7 Employee Assistance Program (EAP); Extended health, dental, and vision coverage including mental health support and fertility benefits (full time employees); Immediately vested 401(k) retirement savings plan matching (full time employees); Eligibility for Arc'teryx Annual Incentive Plan (full time employees); Access to Employee Stock Purchase Program (ESPP), where applicable (full time employees); Parental leave for birthing and non-birthing parents (full time employees); Store-based bonus plan eligibility