Queen Anne Tearoom's Manager

You will be responsible for the overall daily running of the Queen Anne Tearoom. Lead, motivate and manage a large team in a high-volume service setting. Ensure consistently high standards of customer service. Manage rotas, staffing levels and resources effectively to meet business needs. Work within agreed budgets, controlling costs and maximising efficiency. Monitor and deliver against KPIs to drive performance. Maintain positive rapport with both customers and team members. Ensure the operation complies with company policies, health & safety, and food standards.

Responsibilities

Overall daily running of the Queen Anne Tearoom; Lead, motivate and manage a large team in a high-volume service setting; Ensure consistently high standards of customer service; Manage rotas, staffing levels and resources effectively to meet business needs; Work within agreed budgets, controlling costs and maximising efficiency; Monitor and deliver against KPIs to drive performance; Maintain positive rapport with both customers and team members; Ensure the operation complies with company policies, health & safety, and food standards

Requirements

Microsoft office applications including SharePoint, Forms, OneDrive, Outlook etc.; Excellent organisational skills; Ability to plan ahead; An analytical approach to problem solving; Good negotiating skills; Ability to work on own initiative; Excellent communicator at all levels; Financially and commercially astute; Effective time management; Good standard of secondary education; Successful background in hospitality and/or catering; A good understanding of HACCP; Excellent Management experience; Ability to display a real passion for food and customer service; Excellent leadership and influencing skills; Excellent understanding of report writing and financial management; Willingness to learn and progress; Be honest and trustworthy; Team player; Respectful; Flexible and adaptable to change; Possess cultural awareness and sensitivity; Demonstrates sound work ethics; Ability to remain tactful, calm, and persuasive in controversial and/or confrontational situations; Proven managerial experience in a similar high-volume hospitality or visitor attraction setting; Flexible with working days and hours, including weekends and holidays; Demonstrated experience managing large teams effectively; Lives within a commutable distance of Edinburgh Castle

Nice to have

Experience in a health/care environment beneficial

Benefits

50% discount across BENUGO venues; Enrolment into the BENUGO pension scheme; Up to 21 days annual leave (dependant on job role); Access to everyday discounts and communication portal; Meals provided on shift when working within one of our venue