Receptionist

We are currently inviting applicants for a fulltime role as Receptionist to join our front of house team. As a member of this team, you will be assisting in the day-to-day running of the department which includes taking bookings, checking guests in and out of the hotel, allocates rooms and keys, answers the phone and is the main point of contact of the guests. We have full-time and part-time positions available on rostered basis, which includes weekends and evening shifts.

Responsibilities

Assist in the day-to-day running of the front of house department; Take bookings; Check guests in and out of the hotel; Allocate rooms and keys; Answer the phone and act as the main point of contact for guests; Welcome guests on arrival and at all times in a warm and friendly manner; Check in/out guests using computerised system; Ensure additional guest requirements are offered (e.g., dinner reservation, porter); Deal with guest requests/queries politely and report problems to the Front of House Manager; Correctly take messages for guests/staff; Ensure all charges are posted correctly onto room bills; Maximise all sales opportunities at the desk

Requirements

1-2 years previous hotel 4*/5* front office experience; Fluent English both oral and written; Shares our passion for delivering the highest standard of customer service; Excellent communication, procedures, and administration skills; Positive attitude towards guests and colleagues at all times; Self-motivated, able to work alone with good personal organization; Excellent interpersonal skills; Attention to detail; Right to live and work without restriction in Ireland

Nice to have

Experience with Hotsoft and Table path

Benefits

Clear opportunities for progression