Regional Director, Solutions Engineering, Enterprise

Factory is hiring a Solutions Engineering Manager to build the Enterprise Solutions Engineering team. Enterprise Solutions Engineers own the full customer lifecycle, pre-sales and post-sales: discovery, demos, proofs of concept, security and architecture reviews, pilot delivery, and the ongoing adoption and expansion of Factory once a customer is live. This is a hands-on, zero-to-one leadership role at the intersection of Sales, Product, and Engineering. This is an in-office position (5 days/week) in San Francisco (walking distance to Caltrain).

Responsibilities

Build the Enterprise Solutions Engineering team, including defining the hiring profile, recruiting founding Solutions Engineers, and growing the team with the Enterprise pipeline; Design and iterate the team's operating playbook across the full customer lifecycle; Own the team's technical win rate, time-to-technical-win, pilot-to-production conversion, and post-sales adoption and expansion, reporting them to GTM leadership; Partner with Sales leadership and Account Executives to run technical discovery, demos, and proofs of concept; Carry accounts directly while the team ramps and serve as escalation point for complex evaluations, at-risk deployments, and high-stakes Enterprise deals; Onboard, coach, and develop Solutions Engineers, setting expectations, career paths, and performance standards; Act as the voice of the field internally, feeding customer and prospect insight back to Product and Engineering

Requirements

4+ years leading Enterprise Solutions Engineering, Field Engineering, Solutions Architecture, or customer engineering teams in enterprise software, spanning pre-sales and post-sales, including at least one team built or scaled from a small starting point; A strong hiring track record in sourcing, assessing, and closing senior technical customer-facing talent; A strong technical foundation and fluency in modern software development workflows, developer tooling, CI/CD, and AI coding tools; Proven ability to partner with Sales while protecting technical integrity and customer trust; Comfort in high-pressure, customer-facing environments; Operational discipline in tracking technical win rates and pilot outcomes; Executive presence and clear communication with developers, architects, and CTOs; A builder and player-coach mindset

Nice to have

Hands-on experience with agentic coding tools, LLM-based products, or developer platform sales; Background as a software engineer or in a technical consulting role; Experience standing up a new team or function for a high-growth company