Regional Quality Process Improvement Manager: Home Health

21st Century Home Health Services (21HHS) is dedicated to delivering exceptional care to its patients while fostering a supportive and rewarding environment for its employees. The company consistently achieves hospital readmission rates below 10%, well under the industry average of more than 15%, and earned recognition as a 2024 Top Workplace. As the fastest-growing home health agency in Northern California, 21HHS recently expanded into Marin and Sonoma counties. The company is looking for a Regional Quality Manager who is driven by outcomes: better patient care, stronger clinical practice, and a team that feels genuinely supported. This is not a remote opportunity; the position requires onsite work at one of the local offices (Walnut Creek, San Jose, Burlingame, Sacramento).

Responsibilities

Own clinical quality across the region through chart audits, field observations, and outcome data; Track patient outcomes, hospitalization and readmission rates, infection rates, patient satisfaction, star ratings, and documentation accuracy; Lead performance improvement projects from problem identification through root cause analysis and measurement of results; Standardize best practices across branches; Coach and develop clinical teams through real-time feedback, competency assessments, and targeted education; Investigate incidents, complaints, and adverse events with a systems lens; Partner with regional and operational leadership to align quality goals with staffing, scheduling, and growth plans; Prepare the region for surveys and accreditation reviews through continuous audit-readiness; Build and maintain quality infrastructure including dashboards, audit tools, reporting cadences, and QAPI committee structure; Champion a culture of accountability and psychological safety; Lead the regional quality function and set priorities; Serve as a working partner to regional and site leadership; Develop clinical leaders and supervisors; Onboard and orient new clinical staff to regional standards; Manage the region's education and training calendar; Contribute to hiring and performance decisions for clinical roles; Support operational readiness during growth, transitions, and acquisitions; Report regional performance to senior leadership; Own the patient and family experience as a quality measure; Communicate quality outcomes to external partners; Represent the region in the community at partner meetings, in-services, and industry events; Coach staff on service recovery and patient communication; Partner with sales and business development to protect quality as volume increases; Translate patient, family, and partner insight into process change

Requirements

California Clinical License (RN, PT, ST, OT); 2+ years in home health or healthcare operations (highly preferred)

Nice to have

Bachelor's degree in healthcare administration, Business, Nursing, or related; Multi-site or regional support experience; Outstanding Customer Service Skills