Renewals Manager EMEA

This is an individual-contributor, tactical role focused on timely, accurate execution rather than strategic decision-making. The role reports to the Manager, Renewals and works under the general direction of Senior Renewals Managers, following specific instructions and frameworks in day-to-day work. Solutions and outputs are reviewed by more senior team members and/or the direct manager. The Renewals team focuses on protecting and growing GitLab's recurring revenue by managing the full contract lifecycle for subscription customers, working closely with Sales, Customer Success, Finance, and Legal in an all-remote, asynchronous environment.

Responsibilities

Manage an assigned portfolio of customer renewals, tracking key dates and driving them to on-time closure; Have consultative conversations with customers throughout the renewal cycle to understand product usage and future needs; Identify and surface expansion opportunities such as additional seats, tiers, or modules; Probe for new use cases and unmet needs within existing accounts, connecting them to relevant GitLab capabilities; Prepare and send renewal quotes, order forms, and related documentation accurately and on schedule, reflecting any expansion; Analyze moderately complex renewal situations (usage trends, contract terms, pricing), escalating unusual issues and helping mitigate risk; Explain moderately complex renewal terms and issues to customers and internal stakeholders to build alignment; Collaborate with Sales, Customer Success, and Finance to identify expansion opportunities, resolve blockers, and keep renewals moving; Communicate proactively and transparently with customers and internal stakeholders; Maintain accurate, up-to-date records in the CRM/renewals system for forecasting and reporting; Prioritize tasks with guidance from senior team members; Contribute to team goals by working collaboratively with peer Renewal Managers

Requirements

Can execute basic renewal processes independently and has been introduced to more advanced scenarios such as multi-year deals, upsell-attached renewals, or non-standard terms; Developing understanding of GitLab's way of working, values, and high-performance culture; Awareness of GitLab's remote work best practices; Growth mindset and sense of ownership, proactively seeking ways to learn and improve; Strong attention to detail and organizational skills, comfortable managing many renewals at once; Clear written and verbal communication skills; Ability to follow defined processes and frameworks while flagging exceptions appropriately; Collaborative mindset and openness to feedback and coaching; Ability to travel for events such as trainings, team offsites, and customer meetings

Benefits

Benefits to support health, finances, and well-being; Flexible Paid Time Off; Team Member Resource Groups; Equity Compensation & Employee Stock Purchase Plan; Growth and Development Fund; Parental leave; Home office support