Resident Resolutions Coordinator

We are AIR Communities, a top apartment community owner and operator managing properties in major markets across the country. Our team is passionate about providing exceptional service to our residents and communities.

Our Resident Resolutions Coordinator is a very active and fast-paced/ high - volume job. You will be working at our Southgate Towers Apartments, a modern Miami Beach Apartment Community with stunning views of Biscayne Bay. Schedule: Monday - Friday 3 p.m.- 11 p.m. (Schedule may vary)

Check them out for yourself here: www.southgatetowersmiami.com

- E xpected pay rate of $19.00 – $22.00 per hour. You will be provided a pay rate that is in line with your skills and experience as they relate to the requirements of the job.

Responsibilities

Responds to and manages resident complaints and or service issues; May coordinate with appropriate staff to address and resolve resident concerns.; May help with other resident related issues as assigned.; Essential Functions: Supports residents during the move-out process which may include notice to vacate and resident transfers.; Follows-up with residents who have issued work order/service requests or expressed issues/concerns with the community.; Assist residents with any need; Register cars to park on-site; Register pets for existing residents; Enter in service requests for residents; Answer questions regarding service requests; Send communication to residents; Contact residents about policy violations

Requirements

2 years customer service experience in a fast-paced service environment (ie, property management, hospitality, retail, restaurant etc.).; Ability to provide exceptional customer service to address the needs of current and future residents in a friendly and professional manner.; A reliable mode of transportation.; Ability to work a flexible schedule including evenings and weekends.; Ability to read, write, and speak English.; Project management and property operations experience preferred.