Restaurant General Manager

The Restaurant General Manager is responsible for the overall leadership, operations, financial performance, and guest experience of The Dan, Cass Street Coffee and breakfast at Hotel Flor. This role sets the tone for the restaurant’s culture and service standards while ensuring a consistently exceptional dining experience for hotel guests, local guests, and special events. The ideal candidate is a highly visible, hands-on hospitality leader with a passion for food, beverage, service, and people. The Restaurant General Manager will lead by example, develop a high-performing team, maintain operational excellence, and drive the restaurant toward its financial and guest-experience goals.

Responsibilities

Overall leadership, operations, financial performance, and guest experience of The Dan, Cass Street Coffee and breakfast at Hotel Flor; Lead, coach, and inspire the restaurant management and service teams; Establish a positive, accountable, and service-driven culture; Recruit, train, onboard, and retain talented hospitality professionals; Oversee all daily restaurant operations, including opening and closing procedures, service, reservations, guest flow, private events, and dining room standards; Ensure consistent execution of service standards and operating procedures; Maintain a strong floor presence during peak periods and actively engage with guests and employees; Ensure compliance with health, safety, sanitation, alcohol service, and company policies; Monitor staffing levels and schedules to support business volume while controlling labor costs; Create a memorable, welcoming, and personalized experience for every guest; Resolve guest concerns professionally, promptly, and with sound judgment; Take ownership of restaurant revenue, profitability, and overall financial performance; Manage food, beverage, labor, and operating expenses within established budgets; Review sales and financial reports and develop strategies to improve profitability; Partner with hotel leadership and sales/marketing teams to drive restaurant awareness and revenue; Support private dining, group dining, and special event opportunities

Requirements

5+ years of progressive restaurant management experience; Proven ability to lead, motivate, and develop a diverse hospitality team; Strong knowledge of restaurant operations, service standards, labor management, and financial controls; Demonstrated ability to drive revenue while maintaining high standards of quality and service; Excellent communication, organization, problem-solving, and interpersonal skills; Strong understanding of food safety, sanitation, and responsible alcohol service; Ability to remain calm, professional, and solution-oriented in a fast-paced environment; Proficiency with restaurant POS, reservation, scheduling, and inventory systems; Flexible schedule, including evenings, weekends, and holidays as required

Nice to have

General Manager experience strongly preferred; Experience in upscale, polished casual, resort, or high-volume restaurant environments preferred