Retail Service Specialist

The Retail Service Specialist will support the Store Manager and Assistant Managers in areas of sales, customer service, store appearance, and store operations. This position will also assume shift management responsibilities in the absence of Assistant or Store Manager. Bilingual candidates encouraged to apply.

Responsibilities

Lead store team members in providing excellent customer service to retail and professional customers; Supervise customer service levels on the retail showroom; Ensure telephone is answered according to company policy; Process buy online/ship to store, hub and store to store transfers, and DC add orders in a timely manner; Handle special orders and outside purchases efficiently; Process retail customer returns and exchanges efficiently and accurately; Ensure merchandise, core charges, and warranties are invoiced before product leaves the store; Communicate Zipline messages and delegate Image Maker and merchandising tasks; Ensure team members adhere to the posted work schedule and clock in/out according to company policy; Perform all store opening/closing duties including day end procedures, deposits, and building security

Requirements

Strong communication skills; Ability to obtain RSS Certification

Nice to have

Retail sales experience, preferably in auto parts; Automotive systems and repair knowledge; ASE Certification; Fluency in multiple languages (Spanish is highly desired); Bilingual candidates encouraged to apply

Benefits

Competitive Wages & Paid Time Off; Stock Purchase Plan & 401k with Employer Contributions Starting Day One; Medical, Dental, & Vision Insurance with Optional Flexible Spending Account (FSA); Team Member Health/Wellbeing Programs; Tuition Educational Assistance Programs; Opportunities for Career Growth