Retail Service Specialist

The Retail Service Specialist will support the Store Manager and Assistant Managers in areas of sales, customer service, store appearance, and store operations. This position will also assume shift management responsibilities in the absence of Assistant or Store Manager.

Responsibilities

Lead store team members in providing excellent customer service; Supervise customer service levels on the retail showroom; Ensure telephone is answered according to company policy; Ensure buy online/ship to store, hub and store to store transfers, and DC add orders are processed in a timely manner; Ensure special orders and outside purchases are handled efficiently; Process retail customer returns and exchanges; Ensure merchandise is invoiced before leaving the store; Communicate Zipline messages and delegate Image Maker and merchandising tasks; Ensure team members adhere to the posted work schedule; Perform store opening/closing duties; All other duties as assigned

Requirements

Strong communication skills; Ability to obtain RSS Certification

Nice to have

Retail sales experience, preferably in auto parts; Automotive systems and repair knowledge; ASE Certification; Fluency in multiple languages (Spanish is highly desired); Bilingual candidates encouraged

Benefits

Competitive wages; Paid time off; Stock purchase plan; 401k with employer contributions starting day one; Medical, dental, and vision insurance with optional FSA; Team member health/wellbeing programs; Tuition educational assistance; Opportunities for career growth