Roadside Assistance Technician/Tow Driver

Join our team as a Service Vehicle Operator and be the hero our AAA members rely on when they need help most. You'll respond to service calls, assist stranded motorists with services like jump-starts, tire changes, and lockouts, and safely tow vehicles when needed. This role combines hands-on problem solving, customer care, and safe driving, all while working independently on the road. This is a highly active, field-based position providing roadside service directly to AAA members. Employees spend up to 95% of their time outdoors and on the road, working in varying weather conditions and around traffic environments. Must be available to work a flexible schedule, which may include evenings, weekends, holidays, and overtime based on business needs and member demand.

Responsibilities

Respond to roadside assistance requests from AAA members using a tow truck or service vehicle; Provide emergency roadside services, including tire changes, fuel delivery, battery testing and installation, jump starts, lockout assistance, and minor mechanical adjustments; Safely tow disabled vehicles following established procedures and towing guidelines; Verify AAA membership and deliver outstanding customer service during every interaction; Complete pre-trip and post-trip DOT inspections and report vehicle maintenance concerns; Maintain a clean and professional service vehicle; Utilize tablets and electronic devices to manage calls, update service requests, and access towing procedures; Accurately document daily activities, service calls, vehicle logs, and receipts; Maintain DOT certification and an acceptable driving record; Achieve goals related to member satisfaction, safety, productivity, and battery services; Support community and special AAA events as needed

Requirements

High school diploma or GED; Valid state driver's license with minimal driving infractions/incidents; Must successfully pass drug screening, motor vehicle record review, criminal background check, and DOT physical examination (pre-employment and ongoing); Strong customer service skills with the ability to communicate effectively and professionally; Ability to work independently and make sound decisions in the field; Comfortable using GPS, mobile technology, tablets, and electronic applications; Ability to lift and move items weighing up to 75 pounds; Ability to read and interpret roadside service procedures and member benefits; Basic math and recordkeeping skills; Ability to successfully complete AAA training programs; Commitment to safety and teamwork; If employed in Illinois, possession of a valid Illinois C-Non CDL driver's license is required

Nice to have

Prior experience providing roadside assistance services such as battery testing, jump starts, lockout assistance, fuel delivery, or tire changes; Previous tow truck driving experience; Experience operating wheel-lift, flatbed, or dolly towing equipment; Commercial driving experience; Automotive knowledge or mechanical aptitude; Must be 21 years of age or older

Benefits

Hourly rates starting at $21.50 per hour (may vary by location and experience); Overtime paid at time-and-a-half; Shift differentials: 5% premium for hours worked between 5:00 PM - 11:00 PM and 10% premium for hours worked between 11:00 PM - 5:00 AM; $1,000 Sign-On Bonus paid in installments at 90 and 180 days (for applicants new to ACG); $250 Quarterly Perfect Attendance Bonus; Fully paid training; Medical plans with multiple coverage options, including HSA eligibility; Prescription drug coverage; Dental and vision benefits; Employee Assistance Program; Company-paid basic life insurance; Optional supplemental life insurance and dependent coverage; Short-term and long-term disability coverage; Critical illness, accident, and pet insurance options; 401(k) plan with company match and additional company contribution; Health Savings Account (HSA) and Flexible Spending Account (FSA) options; Paid Time Off (accrual-based); 10 company-paid holidays, 1 mental health day, 2 floating holidays and 1 volunteer day for full-time employees; Paid leave programs including parental, bereavement, jury duty, and military leave; Tuition assistance up to $5,250 annually (80% covered by ACG); Professional certification support with 100% reimbursement for eligible programs; Career development and advancement opportunities; Complimentary AAA membership with roadside assistance and travel discounts; Adoption assistance program