Room attendant

Embassy Suites by Hilton is seeking a Room Attendant in the Housekeeping department to work as a Team Member with Embassy Suites Louisville Downtown Hotels. Embassy Suites is one of Hilton Worldwide's ten market-leading brands.

Responsibilities

Vacuuming, dusting, polishing, removing trash, washing, and cleaning all areas of the guest rooms and hallways; Replacing linens on beds and making bed to hotel standards; Replenishing guest room supplies; Turn over any lost and found items to the Housekeeping Supervisor; Resolve guest complaints, ensuring guest satisfaction; Ensure security of any assigned keys and radio; Stock cleaning carts and landings with designated supplies and equipment; Clean designated areas with proper chemicals, tools, equipment and signage; Inspect conditions of the hotel for tears, rips, stains, and report damages to Supervisor; Empty vacuum cleaner bags, replace bag, and clean machine; Proper usage of chemicals and cleaning supplies by monitoring usage, providing complete training for employees and ensuring proper labeling of hazardous supplies in accordance with OSHA regulations; Service assigned guest rooms; Remove all dirty terry and replace with clean par to designated layout; Remove soil, dirt, soap build-up, and hair from bathroom mirrors, vanity, sink, toilet, shower walls, bathtub, shower curtain, and floor; Realign furniture to floor plan; Open all drawers/doors in check-out rooms and remove items left by guest; Set correct time on clock and microwave; Ensure presence of fire safety, rate cards, and DND sign. Inspect condition and replace as needed; Set thermostat to standard temperature; Ensure room odor is up to hotel standards; Update status of rooms cleaned on assignment sheet; Return and restock cart at end of shift; All other duties as assigned

Requirements

Anticipate guests' needs, respond promptly, and acknowledge all guests, no matter how busy or time of day; Must be able to communicate effectively with guests and associates and have the ability to handle stress and pressure while maintaining composure; Must have the ability to resolve problems effectively and in a positive manner; Must be able to work a flexible schedule including overtime, weekends and holidays; Must be detail oriented and have strong organizational skills; Must be able to multi-task and meet deadlines; Must have a professional and hospitable demeanor at all times; Must be able to lift, push, pull and carry up to 50 pounds; Must be able to bend, stoop and reach as needed; Must be able to walk and stand for long periods of time throughout shift; Maintain complete knowledge of correct maintenance and use of equipment; Be familiar with all hotel services/features and local attractions/activities to respond to guest inquiries accurately

Nice to have

Preferred bilingual; High School or equivalent preferred; 1 year of custodial / housekeeping experience preferred

Benefits

401(k); 401(k) matching; Dental insurance; Employee discount; Health insurance; Paid time off; Referral program; Vision insurance