Sales Operations Analyst

AlphaSense is the AI platform redefining market intelligence and workflow orchestration. The sales operations team enables sales professionals to be more efficient and successful by managing day-to-day administrative tasks such as lead generation, maintaining addressable market data in Salesforce, maintaining CRM data quality, and reporting and analyzing CRM data and revenue trends. The role is for a Sales Operations Reporting Analyst to join the growing India team, actively supporting global sales teams and the Revenue Operations team.

Responsibilities

Collaborate with sales leadership to create and maintain sales dashboards and reports providing actionable insights into sales performance, market trends, and customer behavior; Create ad-hoc reports and dashboards in Salesforce and help resolve reporting and dashboard questions/discrepancies; Analyze sales data to identify trends, patterns, and opportunities for improvement, and create models, forecasts, and scenarios to support sales leadership decisions; Work with cross-functional teams to ensure data accuracy, consistency, and completeness across systems, and troubleshoot data discrepancies; Help with CRM data quality improvement projects by analyzing missing and inaccurate data; Generate recurring and ad-hoc audit reports/templates for operations teams; Monitor and report on KPIs to track progress against sales goals and recommend improvements; Provide ad hoc analysis and reporting to answer complex business questions; Identify and recommend process improvements to increase reporting efficiency and accuracy; Conduct training sessions for sales and operations team members on reporting tools and best practices; Stay up to date on industry trends, best practices, and emerging technologies related to sales reporting and analysis

Requirements

Highly analytical individual with strong business acumen and expertise in sales and marketing data; Proficient in using various analytical tools and software to derive insights from large datasets; Track record of collaborating with cross-functional teams to provide accurate and timely reports; Detail-oriented with excellent problem-solving skills; Excellent communication and interpersonal skills, able to communicate complex data to non-technical stakeholders; Exceptional organizational skills to manage multiple projects simultaneously, work independently in a fast-paced environment, and continuously seek to improve processes and reporting efficiency; Desire to learn and absorb information to make connections and drive productivity; Strong analytical, critical thinking, and problem-solving abilities; Team player who enjoys building strong cross-group working relationships; Proficient in Microsoft Office Suite (especially Excel); Experience working with Salesforce reporting/dashboards or any CRM tools; Good knowledge of analytical tools (Power BI, Tableau, Alteryx, or similar tools)