Security Assistant Account Manager

Titan Security is built on serving our clients and building careers. We are trusted by some of the most well-known companies and properties in the country while remaining dedicated to building personalized security solutions that solve the needs of every customer we support. Named as a nationally recognized Top Workplace in 2024 and 2025 by USA Today. Our core values are Unified, Transparent, Innovative, Committed and Accountable. The Assistant Account Manager supports the overall safety and security of the facility, its staff, and its visitors. They assist in managing and supervising security personnel, ensuring compliance with policies and procedures, and responding to incidents or emergencies. This role also involves coordinating security operations, investigations, overseeing access control, monitoring surveillance systems, and maintaining strong relationships with museum staff, visitors, and external partners. The Assistant Account Manager helps implement strategies to protect exhibits, assets, and people while fostering a safe and welcoming environment.

Responsibilities

Build, strengthen, and maintain effective relationships with clients and employees; Foster a positive working environment by treating staff with respect; Report operational matters directly to the Portfolio Manager and/or senior management; Supervise and manage a team of security officers, including scheduling, payroll, training, coaching, development, and ongoing support; Promptly escalate officer call-offs, tardiness, and emergencies to ensure contractual obligations with clients are met; Oversee the placement and training of security officers in coordination with Portfolio Managers; Assist with coordinating scheduling for special events and additional coverage requests; Attend and actively participate in weekly operational meetings; Create, collect, track, and generate reports on incidents; Coordinate necessary support services to manage the client site effectively, meeting financial and operational goals while delivering excellent customer service; Understand and enforce post instructions for all assigned posts; Accurately document call-offs, tardiness, emergencies, unusual occurrences, and equipment malfunctions; Provide exceptional customer service to all parties encountered while on duty; Track company equipment in the field and ensure it is used in accordance with applicable policies; Stay current on federal, state and local CBA guidelines relative to services; Support the organization's culture, processes, practices and systems; Prepare correspondence and memos as needed; Perform other duties as assigned; Assist in managing and supervising security personnel, ensuring compliance with policies and procedures; Respond to incidents or emergencies; Coordinate security operations and investigations; Oversee access control and monitor surveillance systems; Maintain relationships with staff, visitors, and external partners; Help implement strategies to protect exhibits, assets, and people

Requirements

Demonstrated work history showing progressive security and customer service responsibilities, with emphasis on supervisory experience; Working knowledge of security services operational functions; Advanced computer and technology skills, particularly as they relate to physical security operations; 2-5 years of management experience working in the security services industry with a large remote hourly workforce; Ability to obtain a valid PERC; Ability to read, write, speak, and understand English; Proficiency with Microsoft Office; Excellent interpersonal and written/verbal communication skills; Ability to organize and manage multiple priorities; Ability to pass pre-employment drug screen and criminal background check; Ability to stand for an extended time, walk, and climb stairs

Nice to have

Bi-lingual skills; Bachelor's Degree; Experience with workforce management systems and scheduling systems

Benefits

Base salary plus bonus based upon meeting specific KPIs; Paid vacation and personal days; Medical insurance; Dental insurance; Life and AD&D insurance; Optional life and AD&D insurance; Paid holidays; 401(k) match; Skills-enhancing training; Opportunities for career growth and promotion