Security Enablement Engineer

Pendo's Information Security team protects the data entrusted to Pendo and helps ensure products are built with security and privacy by design. As a Security Enablement Engineer, you will serve as the bridge between Information Security, Go-To-Market (GTM) teams, and customers, owning the resources, processes, and technical conversations that help Sales and Customer Engineering address customer security questions, resolve deal blockers, and navigate security reviews. This role is based in Raleigh or NYC office and follows a hybrid culture with in-office 3 days per week unless designated remote.

Responsibilities

Build and maintain resources that help GTM teams independently answer customer security questions and complete security questionnaires; Serve as the primary escalation point when Sales encounters security questions that cannot be resolved through existing resources; Evaluate and prioritize incoming security requests based on deal stage, urgency, strategic importance, and risk; Join pre-sales and customer calls to explain Pendo's security, privacy, and compliance posture; Deliver regular GTM enablement sessions on security resources, documentation, and escalation processes; Own strategic questionnaire escalations and coordinate accurate, complete responses; Investigate customer concerns involving security, integrations, deployment models, and data privacy to resolve deal blockers; Identify recurring customer questions and turn them into reusable answers, documentation, and sales enablement materials; Partner with Sales, Customer Engineering, and Product to maintain consistent security messaging; Apply AI tools to accelerate questionnaire responses, documentation, and enablement workflows, and validate AI-assisted outputs

Requirements

3+ years of experience in a customer-facing technical role, such as Sales Engineering, Solutions Engineering, Customer Engineering, or Technical Consulting; Strong experience discussing enterprise SaaS technology with customers, including APIs, integrations, deployment models, and data governance; Clear, effective communication skills with both technical and executive audiences; Demonstrated ability to manage competing requests, assess priorities, and follow through on commitments independently; Practical familiarity with common AI tools and experience applying them to workflows beyond basic information retrieval

Nice to have

Working knowledge of core cybersecurity concepts and compliance frameworks such as SOC 2 and ISO 27001; Direct experience completing security questionnaires or supporting customer security due diligence, trust, and assurance requests; A security certification such as CompTIA Security+, CCSK, CISSP, or CISA; Experience with GRC or trust management platforms such as Vanta, Drata, or Secureframe, or with security questionnaire automation tools; Pre-sales experience at an enterprise SaaS company, particularly working with security or IT buyers

Benefits

Highly competitive, employer-heavy coverage (including $0 premium options); Strong 401(k) match; Equity; Flexible time off