Senior Customer Engineer - Vancouver BC

The Customer Engineer (CE) is the core driver of our technical go-to-market strategy: a trusted technical advisor and primary architect of the customer journey. You will bridge the gap between technical strategy and business value—guiding enterprise clients from initial pre-sales technical validation through onboarding, deployment architecture, and full lifecycle expansion. Sitting within the GTM organization and reporting to a Customer Engineering Leader, you will not hand off your customers once an initial agreement is reached. Instead, you will operate as a quota-carrying technologist, leveraging AI-augmented workflows to eliminate administrative toil so you can focus on high-value architectural design and driving measurable business outcomes across the entire customer journey.

Responsibilities

Lead technical deep-dive discovery, capture business requirements, and map complex customer infrastructure (DNS, CDN, Zero Trust, Network Security, Workers) to Cloudflare architectures; Define, scope, and evaluate Proofs of Concepts (PoCs) and Technical Validations; Deliver technical presentations, architectural diagrams, and demonstrations; Address technical objections, security compliance questions, and architectural requirements during the sales cycle; Oversee technical onboarding and implementation without executing it; Design structured migration and onboarding blueprints and guide customer engineering teams; Monitor customer health scores and telemetry to reduce deployment risk; Carry a variable quota tied to new business acquisition and account growth; Identify cross-sell and up-sell opportunities; Lead technical Quarterly Business Reviews (QBRs) for C-level executives; Act as a trusted technical advisor across the customer lifecycle; Leverage AI agents and LLMs to automate routine tasks; Partner with the Enablement Team to design and govern technical resources

Requirements

Experience in a customer-facing technical role, such as Solutions Engineering, Customer Engineering, Professional Services, Sales Engineering, Technical Account Management, or Forward Deployed Engineer; Ability to white-board, design, and articulate complex enterprise network and security architectures clearly; Excellent communication skills with the ability to translate deeply technical concepts into business outcomes for engineers and C-level executives; Proven track record of operating in a quota-carrying or revenue-aligned environment, with a strong understanding of SaaS metrics, business value translation, and enterprise sales cycles; Exceptional presentation and stakeholder management skills; Depth in at least four technical areas: Internet fundamentals, Security, Performance, AI Proficiency, Coding/Scripting, Developer Platform Fluency; Ability to travel up to 20–50% within the assigned territory, with reliable personal or local public transportation

Nice to have

Track record of creating and delivering technical enablement (workshops, code samples, documentation, or developer onboarding); Experience with LLM orchestration, Retrieval-Augmented Generation (RAG) architectures, and model-access controls; Understanding of regulatory requirements such as PCI DSS, HIPAA, and SOC 2; Background from hyperscalers, digital natives, distributed systems environments, or startups; Undergraduate or graduate degree in Computer Science, Engineering, or a related field

Benefits

Competitive base salary and variable compensation structure; Required travel reimbursable in accordance with the Company's Travel & Expense Policy