Senior Global Operations Associate - Air freight

The role of the Operations Associate is a critical part of making Flexport's mission to make global trade easy for everyone a reality. In this role, you will facilitate the movement of shipments while discovering and driving efficiencies that build and improve operations as part of the Global team, ensuring that all customer shipments are executed according to plan, on time and within budget.

Responsibilities

Be the "front line" in ensuring the highest standard of Flexport quality: shipments move on-time and exceptions are handled appropriately; Be responsible for ensuring your work satisfies internal KPIs and SLAs that demonstrate quality delivery; Follow standard operating procedures (SOP); Solve client issues quickly and ensure smooth operations at origin and destination and escalate issues as needed; Acting in the best interest of the company by avoiding leakages and ensuring cost conscious behavior; Seamlessly coordinate day-to-day logistics operations with internal and external partners such as steamship lines, air carriers, intermodal and drayage vendors, customs, trade lane management, warehousing, transloading, trucking, and the air operations team; Execute the end-to-end movement of freight shipments within a regional network (both imports and exports), including intermodal movements; Assist the shipments managed by partners as we drive partner autonomy (if applicable in a given region)

Requirements

BA/BS Degree or completed professional training as forwarding agent; 3+ years of experience in freight forwarding, and direct Air export experience; Fluent in French and English; Able to adapt to new technology and can thrive in a fast paced environment; Effective time management, be able to properly prioritize and manage a large volume of tasks; Attention to detail; Ability to effectively seek and receive feedback; Effective communication both verbally and in writing; Teamwork and relationship building; Orientation towards working smarter and adopting best practices and standardization; Problem-solving capabilities; A "compliance first" attitude

Nice to have

Other European languages

Benefits

25 working days of paid annual leave per complete year of service; 50% reimbursement of the cost of public transportation subscription(s); Employer's collective supplementary health insurance scheme (mutuelle d'entreprise), with Flexport contributing at least 50% of the base coverage premium; Lunches compensation of EUR 12 for every day worked in the office; Parental leave benefit; Equity program; Internal and external trainings for personal and professional development; Regular team events