Senior IT Analyst

OAK'S LAB is a technology partner that helps startups, scaleups, and enterprises build software solutions by deploying empowered product teams. Our innovative solutions have created market leaders across multiple sectors.

Responsibilities

Requirements Analysis: Collaborate with stakeholders to gather, analyze, and document detailed business and technical requirements for the product, ensuring clarity and alignment across teams; System Design & Architecture: Design and propose scalable system architectures, data models, and technical workflows; Technical Feasibility: Evaluate the technical feasibility of proposed features, identifying potential risks, dependencies, and opportunities for optimization; Process Optimization: Analyze and improve technical processes, ensuring efficient integration of APIs, third-party services, and cloud-based infrastructure; Cross-Functional Collaboration: Work closely with engineering, QA, and design teams to ensure seamless translation of requirements into development-ready specifications and to support implementation throughout the product lifecycle; Data-Driven Insights: Leverage data analytics to assess system performance, identify bottlenecks, and recommend enhancements to improve product reliability and user experience; Documentation: Create and maintain comprehensive technical documentation, including system diagrams, API specifications, and user flows, to support development and stakeholder communication; Progress Tracking & Reporting: Monitor project progress, manage tasks, and provide regular status reports to leadership; Stakeholder Communication: Act as a technical liaison between non-technical stakeholders and engineering teams, ensuring clear communication of complex technical concepts

Requirements

4+ years of experience as an IT Analyst with a strong understanding of cloud-based architectures (e.g., AWS, Azure, GCP), APIs, and microservices; Ability to define project scope, goals, and deliverables; Exceptional problem-solving skills with the ability to break down complex business requirements into clear, actionable technical specifications; Proven experience working with cross-functional teams, including Product Managers, developers, and designers; Excellent verbal and written communication skills, with the ability to explain technical concepts to non-technical stakeholders; Strong attention to detail, with a focus on creating precise documentation and ensuring technical accuracy in all deliverables; Familiarity with tools such as Jira, Confluence, Productboard, Miro or equivalent for requirements management, system design, and API testing; Familiarity with security best practices

Nice to have

HIPAA knowledge