Senior IT Systems Engineer

The Senior IT Systems Engineer will lead the design, implementation, and continuous optimization of our core enterprise infrastructure, cloud services, and endpoint management systems. In this role, you will champion operational excellence by driving automation, proactively hardening system security, and leading the technical response and root-cause analysis for critical service incidents. Additionally, you will foster a culture of continuous learning by mentoring junior administrators, maintaining high-quality technical documentation, and collaborating cross-functionally on strategic business initiatives and platform migrations.

Responsibilities

Design, deploy, and improve enterprise systems (identity, M365, endpoint management, cloud services); Lead upgrades, migrations, and new platform rollouts with clear standards and documentation; Own operational excellence for critical services: monitoring/alerting, incident response, root-cause analysis, and permanent fixes; Improve uptime, performance, and security posture through automation and hardening; Partner with Security and Compliance to implement controls (least privilege, patching, logging, access reviews); Manage vendor escalations, evaluate tools, and ensure systems meet internal standards and audit requirements; Mentor junior system admins and build a knowledge base for new IT hires and self-service guides for end users; Maintain and continuously improve technical documentation (runbooks, SOPs, architecture diagrams, CMDB/service catalog entries); Participate in on-call rotation and provide escalation support; contribute to incident postmortems and track corrective actions; Contribute to tool evaluations and proof-of-concepts; recommend standards and drive adoption (MDM, EDR, IAM, backup, monitoring); Help implement and test business continuity/disaster recovery runbooks; Participate in cross-functional projects (e.g., M&A integrations, system migrations, data center/cloud transitions)

Requirements

Bachelor's Degree or Equivalent; 7+ years of experience within an information technology specific role; Strong knowledge of enterprise infrastructure: identity/IAM, M365, endpoint management, networking fundamentals, and directory services; Working knowledge of cloud platforms (Azure and/or AWS): core services, IAM, networking, logging, and cost/guardrail concepts; Understanding of security best practices: MFA/conditional access, least privilege, hardening, patch/vulnerability management, and audit logging; Familiarity with IT service management concepts: incident/problem/change management, SLAs, and operational metrics; Knowledge of automation patterns and configuration management concepts (IaC mindset, repeatability, drift prevention); Ability to design and implement scalable, secure systems end-to-end (requirements → architecture → rollout → runbooks); Strong troubleshooting skills across endpoints, identity/auth, networking, and SaaS/cloud dependencies; Proficiency in scripting/automation (PowerShell strongly preferred; Python/Bash a plus); Experience with monitoring and observability (log collection, alert tuning, dashboards) and on-call/incident leadership; Solid documentation skills: standards, runbooks, diagrams, and change plans

Benefits

Paid Time Off (PTO) and Company Paid Holidays; 100% Employer paid medical, dental, and vision insurance plan options; Health Savings Account and Flexible Spending Accounts; Bi-weekly HSA employer contribution; Company paid Short-Term Disability and Long-Term Disability; 401(k) Retirement Plan, with Company Match