Senior Partner AI Enablement Manager

Cresta unlocks the true potential of the customer experience through its unified AI platform, which combines conversational AI agents, real-time human agent augmentation, and conversation intelligence. As Senior Partner AI Enablement Manager, you will build a world-class AI Receptionist partner ecosystem that drives revenue and successful customer outcomes by equipping partners with the tools, skills, and confidence needed to position, sell, and deliver Cresta AI Receptionist effectively. You will own the strategy, roadmap, and execution for AI Receptionist partner enablement, with a high degree of autonomy and direct visibility with Partner Leadership.

Responsibilities

Own the AI Receptionist partner enablement strategy, roadmap, and success metrics; Own, configure, and continuously optimize our learning platform to scale enablement across partner types; Partner with partner pre-sales to build the go-to-market motion, including demos, platform customization, and partner-specific messaging; Serve as the AI Receptionist subject matter expert for internal teams and partners in direct and partner sales motions, on behalf of the partner team; Define and own the partner onboarding and enablement strategy, from first-touch ramp through certification; Serve as the partner-facing authority on AI Receptionist and define the enablement programs that help partners position, implement, and support deployments; Deliver scalable partner readiness programs through live workshops, certifications, self-service learning, and practitioner enablement; Work closely with Partner Leadership to ensure enablement programs support broader partner objectives, drive measurable outcomes, and reinforce Cresta's GTM strategy; Track and report on partner readiness, certification attainment, partner engagement, and contribution to partner-sourced and partner-influenced pipeline; Use data and direct feedback from internal stakeholders and partners to continuously improve programs, content, and delivery methods; Partner with internal teams to measure training effectiveness and ensure ongoing messaging alignment; Ensure partners can clearly articulate and execute on Cresta's differentiated value within the AI Receptionist space and industry contexts; Collaborate closely with Engineering and Product teams to translate technical capabilities and product recommendations into scalable, self-service enablement programs and assets for partners; Work with Partner Leadership and Partner Sales to develop partner-specific enablement assets from existing direct sales materials, including pitch decks, talk tracks, objection handling, competitive guidance, and persona-based messaging; Act as a trusted advisor to Partner Leadership and strategic partners, shaping use cases, positioning, and complex enterprise engagements

Requirements

7+ years of experience in Solutions Engineering, Enablement, Customer Success, or similar roles; 5+ years designing and running partner, channel, or sales enablement programs at scale; 5+ years of experience working in the Contact Center space; Experience building programs from the ground up in ambiguous, fast-moving environments; Experience working with technology partnerships; Desire to be a platform expert and provide technical guidance; Ability to translate business requirements into technical solutions; Proven ability to work cross-functionally with Sales, Product, and Engineering teams; Executive-level communication skills, able to explain complex technical concepts clearly to diverse audiences, including partner and internal leadership; Strong project management and organizational skills

Benefits

Comprehensive medical, dental, and vision coverage; Flexible PTO; Paid parental leave for all new parents; Retirement savings plan; Remote work setup budget; Monthly wellness and communication stipend; In-office meal program and commuter benefits for onsite employees; Base salary, equity, and a variety of benefits