Senior Product Designer - Onboarding & Activation

Ebury helps ambitious businesses unlock global growth. We are looking for an experienced Product Designer to help shape the future of Ebury's onboarding and activation experiences. You'll work on some of the most complex and important parts of our product - helping businesses successfully onboard, verify their identity and access Ebury's financial services while balancing customer needs, regulatory requirements, risk controls and operational efficiency. Office setup: Ebury Valencia Office, hybrid with 4 days in the office and 1 day working from home per week.

Responsibilities

Own end-to-end design for onboarding and activation journeys, from discovery and problem definition through detailed design, implementation and launch; Design experiences across customer-facing onboarding flows and internal operational workflows, balancing user needs, business goals, compliance requirements and operational realities; Simplify complex, multi-step processes such as identity verification, KYB/KYC requirements, document collection, review processes and account activation; Work closely with Product, Engineering, Data, Operations, Compliance and Risk teams to identify high-impact problems, align priorities and deliver meaningful improvements; Design responsive experiences across web and mobile, ensuring onboarding journeys feel clear, consistent and intuitive across devices and platforms; Partner with mobile designers and engineers to shape mobile-first experiences and ensure onboarding workflows translate effectively into native mobile environments; Create elegant, intuitive solutions with strong interaction design and visual craft, paying close attention to states, edge cases, error handling and moments of uncertainty; Prototype, test and iterate quickly using research, data and feedback to validate ideas and improve customer outcomes; Use modern tools such as Claude, Codex, Figma Make or other AI-assisted workflows to accelerate exploration, prototype solutions, test assumptions and improve your workflow; Explore new ways of working that help move from ambiguity to tangible solutions faster, while maintaining a high bar for quality and customer experience; Contribute to and extend the design system, improving reusable patterns and components that help teams ship consistent experiences faster; Partner closely with Engineering through implementation to ensure quality, accessibility and polish at launch; Contribute to design culture through critiques, workshops and reviews - raising the bar through craft, collaboration and thoughtful problem solving

Requirements

Relevant professional experience within UX or Product Design, with scope and expectations assessed according to Level 3 or Level 4; A portfolio demonstrating strong product thinking, problem solving and craft, including examples of complex workflows, journeys or products where you simplified difficult problems for users; Experience designing complex digital experiences, ideally within fintech, financial services, SaaS, healthcare, legal technology or other regulated environments; Strong understanding of how to balance user experience with business requirements, regulatory constraints and operational needs; Experience designing responsive and adaptive experiences across web and mobile, with an understanding of platform conventions and constraints; Strong interaction design skills, including information architecture, flows, states, edge cases and system thinking; Strong product thinking, with the ability to identify opportunities, make deliberate trade-offs and use data and research to inform decisions; Curiosity and creativity in how you approach problems; Comfort working beyond traditional design boundaries - using prototypes, AI-assisted tools, code, data or other methods when they help you better understand or solve a problem; Proven collaboration skills across Design, Product, Engineering and cross-functional teams; Strong organisational skills with the ability to navigate ambiguity and communicate effectively across diverse stakeholders; Ability to balance and prioritise multiple projects in a fast-paced environment

Nice to have

Experience designing onboarding, identity verification, KYB/KYC, compliance, risk or workflow-heavy products is highly desirable

Benefits

Competitive Starting Salary with an annual discretionary bonus; Dedicated Mentorship from experienced managers; Cutting-Edge Technology and tailor made tools and systems; Clear, Accelerated Career Progression with defined pathways to leadership and specialist roles; Dynamic & Supportive Culture focused on teamwork and personal growth; Generous Benefits Package tailored to location, which typically include health care and social benefits