Senior Product Manager, App o11y | US | Remote

Grafana Labs is seeking a Senior Product Manager for Application Observability (App O11y). The role owns the product roadmap, collateral, and market research for App O11y, building on the Knowledge Graph and integrating traces and profiles into Grafana Cloud's full-stack observability experience. The position is fully remote, with candidates considered in US EST.

Responsibilities

Transform ideas and feedback into a product vision and roadmap; Empathize with customer problems to collect user needs, requirements, and pain points; Curate and properly represent user feedback to Engineering, providing evidence to support tradeoffs and priorities; Work closely with PMM to enable GTM on product differentiation, including presentations, documentation, website content, datasheets, and whitepapers; Use product expertise to make decisions about go-to-market strategies, pricing, packaging, licensing and tiering; Define the vision and roadmap for App O11y's next wave of adoption and revenue growth; Conduct customer discovery and use product data to understand where users get stuck; Shape pricing and packaging for App O11y; Review customer feedback and usage data to drive adoption and revenue growth

Requirements

BS/BA in Computer Science, a related field, or equivalent work experience; 5+ years of experience in Product Management; 5+ years of experience in a B2B SaaS product; Experience using or building observability products, telemetry databases, and/or developer tools, either as a practitioner or for external customers; Strong understanding of application architectures and distributed systems, with the ability to discuss tradeoffs in telemetry ingestion, storage, querying, and the workflows built on top; Experience working with Engineering and Design teams to build delightful products and features with sound UX in a fast-paced environment; Excellent written and verbal communication skills, with the ability to influence cross-functional stakeholders

Nice to have

Experience with OpenTelemetry, application instrumentation, SDKs, and telemetry collectors; Experience with distributed tracing or continuous profiling systems, such as Grafana Tempo or Grafana Pyroscope; Experience with eBPF and/or automatic instrumentation; Experience with open source software and/or commercial open source companies; Experience defining or evolving pricing and packaging for consumption-based or product-led SaaS offerings; Experience operating applications in production, being on call, or troubleshooting performance and reliability issues

Benefits

100% remote work; In-person onboarding; Restricted Stock Units (RSUs); 30 days annual leave per annum, including 3 Grafana Shutdown Days; Career growth pathways