Senior Product Manager (US Cards)

You'll own customer lifecycle management for US Cards, covering everything from a customer's first transaction through every part of their relationship with us. You'll join as we prove out the book, then take it into its next phase of growth. This suits someone who wants to shape a product while it's still being defined, not inherit a finished one. You'll be part of a small team of data-driven problem solvers, own decisions and their implementation, and use AI to build, test and analyse faster than a team of this size otherwise could.

Responsibilities

Owning the product vision and roadmap for current and expanding target segment; Owning the customer lifecycle from first transaction onwards, including credit line management, spend and engagement growth, balance growth, pricing and proposition management, and retention and reactivation; Shaping the mobile app experience to drive activation, spend and engagement; Building new credit propositions alongside the core Cards product; Executing hands-on, writing and resolving tickets, prototyping, and owning implementation and design decisions; Bringing Credit, Growth, Design, Data Science and Compliance with you, and partnering closely with US Cards Managing Director; Setting clear, measurable goals and judging work by whether the numbers moved; Championing experimentation

Requirements

A track record of owning product outcomes end to end; Strong analytical instinct (a feel for what the numbers should look like, the instinct to notice when something is off, and the persistence to find the real driver); Comfort working hands-on, including writing and resolving tickets, prototyping, and making implementation and design decisions; Real fluency with AI tools as a working part of how you build, test and analyse; The ability to lead through influence across Credit, Growth, Design, Data Science and Compliance

Nice to have

Experience with consumer credit lifecycle levers such as credit line management, pricing, and retention and reactivation; Experience shaping mobile app journeys for activation and engagement

Benefits

Winning team: the opportunity to scale up one of the world's most successful fintech companies; Flexible working: flexible approach tailored to each role, with hybrid roles requiring three days in-office weekly; Socials & connection: opportunities and events to get to know each other beyond the office; Health coverage: support for physical and mental wellbeing, including private health cover; Retirement & savings: retirement savings plans; Employee referral programme: competitive bonus for referring successful new team members; Office meals & snacks: fully stocked kitchen and complimentary lunches on in-office days at select locations; Sustainable commuting: cycle-to-work and electric vehicle salary sacrifice schemes in select locations