Senior Sales Operations Manager

Outreach is looking for a strategic, results-oriented Senior Sales Operations Manager to join its Sales Operations team as a business partner to the sales organization. The role owns the Sales Operations function for the supported sales teams and leads cross-functional workstreams serving the whole go-to-market organization, partnering with leaders across Sales, CX, and Marketing on territory design, forecast strategy, and sales process. This is a high-impact, highly visible individual contributor role reporting to the Director of Sales Operations.

Responsibilities

Own territory design and ownership strategy; Define key performance metrics, create reports and dashboards to derive insights into the health of the business, identify areas of weakness, and present improvement recommendations to the segment leader; Conduct in-depth business analysis of the supported segments and identify growth opportunities; Drive forecast management excellence to ensure sustained, predictable growth; Drive continuous improvement in scalable sales/business processes and deliver results; Manage sales processes from opportunity creation to close, optimizing workflows and sales behaviors to improve conversion and revenue growth; Manage pipeline reporting and forecasting so leadership has accurate, timely visibility into the business; Partner with Marketing on ABM campaigns, aligning targeting, coverage, and follow-up with the relevant sales team; Build and maintain dashboards that give leaders a reliable single view of the business; Bring a data-first approach to conversations with sales leadership, using data to surface insights, test hypotheses, and make recommendations

Requirements

7-8+ years of sales operations experience; Experience supporting one or more sales segments as a Sales Operations business partner, including territory design, forecasting, and sales leader partnership; A data-first mindset: genuinely believes in using data for insight generation, and is comfortable challenging sales leadership with data-backed recommendations; Advanced Excel knowledge (complex formulas, and data modeling) for data analysis; Excellent problem solving and analytical skills with the ability to translate complex ideas and data into consumable insights; Pipeline management and forecasting experience; Experience improving sales process, and opportunity management to lift conversion and sales efficiency; Strong stakeholder management skills, able to manage upwards effectively and present ideas with confidence to executive audiences; Strong communication and presentation skills; Solid understanding of the tech industry and the SaaS world, and demonstrable knowledge of sales disciplines; Solid functional understanding of Salesforce CRM, with strong experience creating and maintaining reports and dashboards; Knowledge of Outreach, ZoomInfo, LinkedIn Navigator; Experience using AI LLM tools, preferably Claude, to automate routine RevOps tasks, analyze sales data, and build agentic workflows; Strong sense of urgency, initiative, and commitment to see things through to actionable outcomes and result; Flexible team player with a bias for action; Ability to balance sharp focus on measurable outcomes with deep and genuine empathy for people, customers, and the business; Willingness to roll up sleeves in a hands-on position; Bachelor's degree in business, finance, or a relevant field

Nice to have

MBA is a plus

Benefits

Flexible time off; 401k; Generous medical, dental, and vision coverage for full-time employees and their dependents; Parental leave program that includes options for a paid night nurse and a gradual return to work; Infertility/assisted reproductive services benefit; Employee referral bonuses; Snacks and beverages in the office, along with fun events; Diversity and inclusion programs and employee resource groups