Senior Technical Success Manager, Emerging Enterprise - West

The Customer Success team is responsible for building relationships with and driving long-term value realization for Amplitude's customers. The Senior Technical Success Manager owns customer deployment, adoption, and value realization across Amplitude's digital analytics platform. They bring strong product knowledge and fluency in customer technical ecosystems: data foundations, taxonomy, instrumentation patterns, and AI agent configuration. They are execution-first and outcome-driven from presales through implementation, adoption, renewal, and expansion. This hire must be based in the Pacific Standard Time (PST) or Mountain Standard Time (MST) Zone.

Responsibilities

Own customer deployment, adoption, and outcomes for a portfolio of 30-40 accounts, from presales through renewal; Lead deployment planning and implementation across your book, including scoping, deployment plan creation, kickoff meetings, use case alignment, coordination of delivery (managing internal and partner teams), and project reporting; Track and manage risks and issues across active deployments, driving resolution before they impact timelines or outcomes; Monitor portfolio health through AI-augmented signals, engaging proactively to accelerate adoption, drive renewals, and deepen stakeholder engagement; Drive product adoption by running live working sessions, identifying new use cases, and showcasing new platform capabilities; Develop and maintain success plans tied to customer goals, tracking milestones and risks from onboarding through renewal; Build and deliver executive business reviews that connect Amplitude usage to measurable business impact; Partner with Account Executives on renewals and expansion, building the value story, coaching champions, and identifying growth opportunities; Serve as the voice of the customer internally, channeling product feedback, market needs, and customer priorities; Continuously improve how you operate by developing repeatable playbooks, sharing best practices, and finding new ways to drive customer outcomes at scale

Requirements

5+ years of experience in Customer Success, Technical Account Management, or a similar customer-facing role in B2B SaaS; 2+ years of experience specifically leading enterprise software deployments where change management and foundational data governance were core priorities; 2+ years managing a portfolio of 20+ mid-market or emerging enterprise accounts; Experience co-owning renewals and contributing to expansion pipeline alongside a sales counterpart; Experience training or enabling non-technical teams to become data-sufficient; Excellent communication skills to influence everyone from a data engineer to a C-level executive; Expert-level project management skills and the ability to thrive in an independent and fast-paced environment

Nice to have

Prior experience with digital analytics, product analytics, or adjacent data/experimentation platforms; Background in consulting, solutions delivery, or implementation; Experience using Amplitude as a practitioner

Benefits

Excellent Medical, Dental and Vision insurance coverage, with 100% employer-paid premiums for employee Medical, Dental, Vision on select plans; 401(k) retirement plan with an employer match of up to 1% of eligible pay each pay period up to $2,000 annually; Flexible time off and paid holidays; Generous stipends for wellness (monthly), commuter transit/parking (monthly), learning and development (quarterly), and new hire home office equipment; Parental benefits including 12 weeks of Paid Parental Leave, Carrot Fertility Benefits/Adoption/Surrogacy support, and Back-up Child Care support; Mental health and wellness benefits including no-cost access to Modern Health coaching and therapy sessions; Employee Stock Purchase Program (ESPP); Mentorship programs, management training, and wellness initiatives; Charitable giving grant and paid volunteer time off