Senior User Researcher

As a Senior User Researcher at Snowflake, you'll shape what we build and how customers experience it. You'll work alongside product, design, engineering, and marketing leads to set priorities, make tough calls, and bring ideas to market. Your deep understanding of customer needs and business goals will make you a trusted partner in those decisions. This role calls for deep research craft, strong business judgment, and fluency with AI. You'll know when to move quickly, when to dig deeper, and how to turn what you learn into better outcomes for Snowflake's customers.

Responsibilities

Partner with product, design, engineering, and marketing leads to set priorities that make a meaningful difference for Snowflake's customers; Become an expert on customers' needs and goals, the product area, and the business objectives the team is working toward; Lead qualitative and quantitative research, choosing the methods and level of rigor each decision demands; Make product and go-to-market decisions alongside partners, working through tradeoffs, building alignment, and carrying decisions through launch and adoption; Combine customer research, product usage data, and prior findings to identify opportunities and understand what needs to change; Identify where AI can strengthen research, apply it deliberately, and hold results to a high standard

Requirements

5+ years of industry user research experience, with examples of decisions that changed because of your work and the customer or business outcomes that followed; Deep experience across qualitative and quantitative methods, including explaining how you chose an approach, its limits, and why the evidence was sufficient; A track record of earning the trust of cross-functional leads and working with them through difficult product or go-to-market tradeoffs; Experience connecting customer needs to product and business goals, including identifying opportunities that weren't apparent from the initial question; Experience using product usage data alongside primary research; Examples of AI applications put into practice in research work and the judgment used to decide where they belonged