Senior User Researcher

We're looking for a passionate Senior User Researcher to join our growing team and lead B2C and B2B research for Fever Sports. From conversion funnels on our consumer-facing pages to inventory management on the event configuration platform our partners use, you'll work with world-famous sports competitions and organizations. This role is perfect for someone with an analytical mindset, an eye for product design opportunities and a drive for excellence in everything they do. Once you've completed onboarding, you'll have substantial autonomy and full ownership of the research outcomes for a company-sized vertical within Fever.

Responsibilities

Define and deliver the research roadmap for Fever Sports across B2C and B2B, together with Product Design and Product Management; Engage with senior stakeholders to source the business questions that matter and prioritise between competing requests; Plan and run research studies with a mix of qualitative and quantitative methods (e.g., usability testing, interviews, surveys, analysis of behavioural data, benchmarking); Build and test prototypes, and work with designers, PMs, Tech Leads and Engineers on UX decisions while keeping feasibility in mind; Turn findings into clear, actionable insights that drive product and business decisions; Share work with the wider organisation and advocate for the User Research team; Mentor less experienced researchers and guide the work of a more junior colleague; Improve research processes and research ops

Requirements

Around 10 years of professional experience, with proven experience in User Research or a closely related field, and a track record of creating value (5+ years will also be considered); Strong command of qualitative and quantitative methods, with particular depth in usability testing; The ability to understand the context behind a business question and design the right method to answer it; Solid hands-on data analysis skills with at least one analytical tool (e.g., Excel, SQL, SPSS); Experience running several complex projects in parallel, delivering high-quality work under time pressure to a wide range of stakeholders; Comfort with ambiguity and helping ideas take shape with PMs and Product Designers; Strong prototype testing and prototype building skills; Professional proficiency in English or Spanish

Nice to have

Confident Figma user; Knowledge of platforms such as Hotjar, UserTesting, Maze or Mixpanel; Background in startup, scale-up or hypergrowth environments; Speaking both English and Spanish, and other languages; Interest in sports such as football, racing, sailing, golf or tennis

Benefits

Attractive compensation package consisting of base salary and the potential to earn a significant bonus for top performance; Opportunity to have a real impact in a high-growth global category leader; 40% discount on all Fever events and experiences; Home office friendly; Great work environment with a young, international team; Health insurance and other benefits such as Flexible remuneration with a 100% tax exemption through Cobee; English Lessons; Gympass Membership; Possibility to receive in advance part of your salary by Payflow