Senior UX Designer (Focus on Research)

As a User Researcher, you help product teams make confident, customer-centered decisions by uncovering real user needs, motivations, behaviors and opportunities. You combine strategic thinking with hands-on research to explore problem spaces, test hypotheses and turn insights into action. In this role, you'll work at the core of one of our key client teams, shaping how research contributes to the development of digital products and services. You'll design and conduct studies, synthesize results, and make insights accessible and actionable for product managers, designers and other stakeholders. You'll also help evolve the research practice itself by refining methods, improving tooling and championing user needs across the team.

Responsibilities

Plan and conduct user research, from exploratory discovery work to usability tests and concept validations; Frame research questions and help teams explore problem spaces before jumping into solutions; Analyse results, document insights, and share them in ways that support product and design decisions; Work closely with designers, product managers and developers in a cross-functional team environment; Support the development of research standards and ways of working that scale across teams and topics; Bring inspiration and structure to the research process, through methods, tools and best practices; Advocate for a journey-driven, evidence-based approach to product development; Stay curious: continuously evolve methods and contribute to the research culture across the team

Requirements

Over 5 years of experience in user research, ideally at an agency and in agile, product-focused environments; Strong skills in running and analysing studies, from usability tests to interviews and concept validations; A talent for making research results easy to understand and act on for designers, product managers and stakeholders; Staying up to date with emerging tools, methods and technologies; Familiarity with journey mapping and experience frameworks and a drive to make them part of real product work; Confidence in facilitating sessions, speaking with users and contributing to product strategy; A proactive mindset: bringing structure, pushing the practice forward, and enjoying hands-on work; English working proficiency

Nice to have

German language

Benefits

Transparent career development and pay; Flexible, hybrid working policy (5 days in the office per month); Rewarding, supportive and healthy company culture; Supplemental and additional health insurance; Pension scheme: third pillar pension fund; Referral bonus program; Health contribution through the OpenUp platform and a multisport programme; Training, development and certifications; Global annual DEPT Cares Month for volunteering and charity work