Service Desk Engineer - Associate

We are seeking a service desk engineer. This is a hands-on role requiring the ability to handle various challenges with expertise and exceptional judgment while working with end-users at the highest level within organizations. If you're computer-savvy and enjoy supporting end users, we would like to meet you. To succeed in this role, you should have a problem-solving attitude along with the ability to give clear technical instructions. You should also be familiar with remote troubleshooting techniques. Employees in this role will work in the office four days, with the flexibility to work remotely one day (Friday).

Responsibilities

Support end users across multiple offices; Prepare hardware/software for new employees; Maintain/troubleshoot peripherals and printers; Support our hosted phone system

Requirements

2+ years of recent end-user technical support experience; 2+ years of experience of Microsoft cloud-related technologies: O365, OneDrive, Exchange; 2+ years of experience in desktop technologies: Windows, MS Office; Experience with MDM solutions; Experience with PowerShell; Excellent written and verbal communication skills; Strong time management skills and ability to prioritize; Process oriented individual; Computer-savvy; Problem-solving attitude; Ability to give clear technical instructions; Familiarity with remote troubleshooting techniques

Nice to have

Experience with Mac OSX; Experience with basic networking; Experience with A/V systems

Benefits

Competitive salary; Annual performance bonus; Equity for all full-time employees; Healthcare with 100% employer-paid health and dental insurance; Generous paid time off (PTO)