Service Desk

Crusoe's Service Desk team plays a critical role in troubleshooting, configuring, and resolving issues across servers, networks, infrastructure, SaaS applications, and file shares. You'll partner closely with teams across the company and external vendors to elevate the user experience and keep operations running smoothly. We're looking for someone self-motivated and customer-obsessed, who thrives in a fast-paced environment, takes pride in solving complex technical problems, and is energized by continuous learning and opportunities to grow.

Responsibilities

Troubleshoot and resolve technical issues across networks, infrastructure, and SaaS applications in a fast-paced environment; Partner with cross-functional teams and external vendors to improve system performance and deliver seamless user support; Own complex issues end to end, from initial report through resolution, documenting outcomes and driving system improvements; Administer and configure cloud identity platforms, MDM automation, and MDR/XDR tools to keep the IT ecosystem secure and efficient; Lead technology rollouts and system upgrades as part of company-wide infrastructure initiatives

Requirements

Strong background in cloud identity management platforms (SSO, SAML 2.0, and MFA); Hands-on experience with MDM automation tools such as Google MDM, Kandji, or Intune; Experience administering and troubleshooting Windows, macOS, and Linux systems; Familiarity with MDR/XDR platforms such as Sophos XDR, CrowdStrike, or Huntress; Proficiency with ticketing systems, IT documentation platforms, and SaaS management; Experience working as a project-oriented engineer, comfortable leading initiatives end to end; Strong written, oral, and interpersonal communication skills, with the ability to self-start, collaborate, and problem-solve effectively; Ability to pass a background check

Nice to have

Bachelor's degree or equivalent experience with 6+ years of IT systems experience; Prior experience working in large enterprises with significant user bases; Previous NOC/SOC experience

Benefits

Competitive benefits package designed to support financial security, health, and overall well-being; Pension contributions; Additional perks to support work-life balance